Customer Support Specialist

🔥 12 hours ago

🏈 Alabama, Arizona, +17 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Triage and resolve customer tickets according to service level agreements • Escalate issues promptly when required • Monitor the client service queue and program-specific inboxes • Provide timely and accurate customer responses • Coordinate with sales, product, analysis, and development teams • Connect customers reporting problems with teams positioned to resolve them • Support deployments through in-production smoke testing with QA and development teams • Identify patterns in recurring issues and provide actionable context • Document and maintain processes, procedures, and training materials • Host internal and external meetings about product features and customer-side technical challenges • Work 9:00 a.m. to 5:30 p.m. Eastern

🎯 Requirements

• Approximately 1 year of experience in a call center, help desk, or Level 1 application support environment • Clear, confident written and verbal communication • Strong analytical and problem-solving skills • Attention to detail under pressure • Self-direction and follow-through • Priority management skills • Legally authorized to work in the United States • Must not require work visa sponsorship • Must be physically located in AL, AZ, AR, CO, DE, FL, GA, KS, MD, MA, MI, MT, NV, NJ, OR, PA, SC, TN, TX, UT, CA, or NY • SaaS or eProcurement experience is nice to have • Process documentation experience is nice to have

🏖️ Benefits

• Remote work arrangement • Inclusive and equitable workplace • Equal employment opportunity • Pay equity commitment