Supplier Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SOVRA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

☁️ SaaS

🏪 Marketplace

Government • SaaS • Marketplace

SOVRA is a purpose-built procurement platform that connects government buyers and suppliers across North America. The company offers a SaaS marketplace and suite of tools to manage the public procurement lifecycle — intake and request creation, solicitation authoring and distribution, proposal management, evaluation and selection, and contract creation and lifecycle management — while emphasizing transparency and compliance. SOVRA powers Bidnet Direct, Merx and Ontopical marketplaces, reports over 1 million active vendors, $22 billion in solicitations awarded in 2025, and thousands of public entities using its solutions daily.

📋 Description

• Onboard suppliers into SOVRA programs and guide them through required information and actions. • Lead one-to-one supplier meetings to clarify program opportunities, answer questions, and establish next steps. • Build outreach cadences across live conversations, email, webinars, virtual events, and co-marketing activities. • Help suppliers develop marketing plans promoting awarded contracts to local government agencies. • Follow up persistently and professionally when initial outreach receives no response. • Develop an informed view of the supplier market to shape vendor outreach and contract-promotion plans. • Create and manage business, account, or marketing plans aligned with supplier needs and program priorities. • Coordinate with account management, supplier enablement, supplier compliance, and program success. • Represent SOVRA at conferences and trade shows; travel as required, estimated up to 25%. • Create the annual strategy for promoting program suppliers.

🎯 Requirements

• 3–6+ years of experience across customer success, account management, partnerships, or client services, with consistent responsibility for client outcomes. • Experience working with the public sector, government procurement, and/or cooperative purchasing. • Experience in SaaS or GovTech. • Consultative communication experience, including live conversations, webinars, or virtual events. • Experience developing and managing business plans, strategic account plans, or marketing plans. • Ability to stay organized across CRM activity, follow-through, detailed program information, and multiple cross-functional partners. • Experience working directly with suppliers or vendors and helping them understand, adopt, and promote a program. • Authorization to work in the United States. • SOVRA is unable to sponsor work visas or transfers.

🏖️ Benefits

• Comprehensive health and medical coverage. • Paid time off. • A structured learning and development program. • Paid parental leave.