Director of Customer Education

🔥 9 minutes ago

🐊 Florida, North Carolina, +1 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spectrio

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

🏨 Hospitality

📦 Logistics

💰 Convertible Note on 2014-06

Healthcare • Hospitality • Logistics

Spectrio is a leading provider of comprehensive customer engagement solutions, offering a variety of services including Digital Signage, Interactive Kiosks, Wi-Fi Marketing, Overhead Music, On-Hold Marketing, and Scent Marketing to over 150,000 locations worldwide. Their offerings are designed to enhance the way businesses engage with their customers through innovative, interactive, and sensory experiences. Spectrio caters to a wide range of industries such as automotive, retail, healthcare, hospitality, and many more, aiming to help businesses connect with customers and enhance brand loyalty through dynamic and personalized experiences.

📋 Description

• Develop and implement a strategic vision for customer education programs and initiatives aligned with company goals • Lead the conception, implementation, and oversight of customer education and operational training programs using diverse learning modalities and technologies • Collaborate with leadership and cross-functional teams to align customer enablement initiatives with corporate priorities • Establish KPIs and metrics to assess program efficacy and impact, refining programs using data-driven insights • Establish scalable processes for delivering training and educational resources through in-person sessions, virtual classrooms, and self-paced learning platforms • Cultivate continuous learning and development for customers and employees • Provide strategic direction and mentorship to customer education specialists, knowledge base administrators, instructional designers, trainers, and other stakeholders • Build strategic partnerships with external training providers, educational institutions, and industry experts • Advocate for customer education as a core organizational strategy at industry events, conferences, and forums

🎯 Requirements

• Bachelor's degree in Education, Instructional Design, Business Administration, or a related field; advanced degree preferred • Proven track record of designing and implementing successful customer education programs that drive adoption, retention, and satisfaction • Deep expertise in instructional design, adult learning principles, and pioneering training methodologies • Exceptional strategic acumen and analytical prowess, translating business imperatives into actionable customer enablement strategies • Superlative communication and interpersonal skills, influencing and collaborating effectively across all organizational tiers • Demonstrated capability to galvanize teams and nurture a culture of excellence, synergy, and perpetual improvement • Flexibility and adaptability to navigate complexity and drive transformation in a swiftly evolving business landscape • Commitment to lifelong learning and professional growth, with dedication to staying current on customer enablement trends and best practices • Travel may be required for customer education, on-site training, or internal training purposes • External candidates must be based in Florida, North Carolina, or Texas

🏖️ Benefits

• Fully remote work • Company-provided monthly internet allowance • Prorated PTO accruing per pay period after 30 days of employment: 15 days/year under 3 years of service; 17 days/year for 3–5 years; 20 days/year for 5+ years • Up to 40 hours (5 days) of paid sick leave per year • 10 observed company-paid holidays per year • Medical insurance with Low HSA, Mid, and High plan options • Dental insurance with High and Low PPO plan options • Vision insurance • Basic life insurance: $50,000 policy, 100% employer-paid • Short-term disability: 100% employer-paid, covering 60% of weekly salary for up to 26 weeks • Voluntary Life/AD&D, Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity benefits • Pet benefits plan • Employee Assistance Program with confidential 24/7 support • Paid parental leave • 401(k) • HSA • FSA • Dependent Care FSA • Education reimbursement