Director, Partner Development – Strategy

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Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Audit and rationalize Spok’s existing partner portfolio • Establish criteria, engagement models, mutual commitments, and measurable partner contribution • Manage and grow productive partner relationships and maintain partner records • Exit underperforming partnerships professionally • Act as internal champion and project manager for partnership deliverables • Coordinate Product, Engineering, QA, Sales, and other teams to complete integrations, roadmap input, and co-sell commitments • Identify and resolve internal friction, ownership issues, capacity constraints, and competing priorities • Report to the CRO on blockers, partnership health, and execution needs • Identify and recruit channel, referral, alliance, and technology partners • Design and implement referral, co-marketing, co-sell, onboarding, enablement, certification, incentive, and tiered partner programs • Build joint go-to-market plans and track partner performance metrics • Align partner programs with Sales and address channel conflict, commission, and co-sell concerns • Demonstrate partner value through pipeline data, deal attribution, and wins • Support Sales calls, deals, QBRs, and co-selling materials • Identify and structure technology partnerships, integrations, connectors, and embedded solutions • Manage UCAS/CCAS and CTI platform vendor relationships, including Cisco, Avaya, and Alcatel-Lucent • Establish vendor communication channels for upgrades, API changes, deprecations, and releases • Coordinate integration testing with Engineering and QA • Maintain version compatibility matrices and identify risks to Spok functionality • Represent Spok in developer and ISV programs such as Cisco DevNet and Avaya DevConnect • Manage partner agreements, technical certifications, and compliance requirements • Report on ecosystem health, pipeline contribution, integration compatibility, and program progress • Provide market intelligence and partner feedback for product roadmap and competitive positioning • Represent Spok at partner and industry engagements, conferences, and vendor forums • Escalate decisions requiring CRO or executive involvement

🎯 Requirements

• Bachelor degree • 8–12+ years of experience in partner development, business development, or strategic alliances • Experience in healthcare IT, SaaS, or enterprise software • Track record of building partner ecosystems that generate measurable revenue • Experience managing channel partners, including resellers, VARs, and referral partners • Experience managing technology partners, including integrations, OEMs, and ISVs • Direct experience managing UCAS/CCAS, CTI, or communication infrastructure platform vendors such as Cisco, Avaya, Alcatel-Lucent, or Genesys • Ability to work cross-functionally with Product and Engineering teams • Experience earning Sales team trust and driving co-sell adoption • Strong relationship-building, negotiation, and communication skills • Ability to work in a CRO-reporting structure with executive accountability

🏖️ Benefits

• Incentive compensation • Flexible work arrangements supporting work-life balance • Competitive compensation • Health, pharmacy, vision, and dental care plans • Health savings account option • Wellness benefits • Financial wellness benefits • Retirement benefits • Family support benefits • Continuing education • Time off benefits • Learning and development opportunities