Product Support Engineer – Windows OS

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Spok

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1986

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Spok is a company specializing in clinical communication solutions for healthcare providers. It offers a secure platform designed to automate clinical workflows, including patient alerts, clinician consults, code calls, and test results. Spok helps healthcare institutions improve communication efficiency and quality by providing secure HIPAA-compliant messaging, real-time on-call scheduling, and a centralized enterprise directory. With services like Spok Care Connect and Spok Mobile, the company aims to enhance patient outcomes by eliminating communication gaps in healthcare systems. Trusted by over 2,200 hospitals, Spok is committed to transforming how healthcare communicates by providing reliable and efficient communication solutions that have been refined over more than 30 years of operation.

📋 Description

• Take ownership of reported customer technical issues through resolution • Facilitate customer communication • Apply application patches as needed • Use remote secure access technologies to diagnose and resolve customer issues • Collaborate with team members to troubleshoot and resolve issues • Consult with other vendors on approaches to resolving complex issues • Review customer information, manuals, procedures, and processes for accuracy and quality • Create and maintain internal and external knowledge articles • Provide root cause analysis and recommendations for long-term solutions • Prepare change control documentation for product corrections or configuration changes • Research and provide customer guidance for issue resolution using Spok products, infrastructure, and related technologies • Advise customers on best practices for application software, hardware, and system functionality • Meet service level expectations and properly document reported issues • Participate in a rotating 24/7/365 on-call schedule for critical customer issues

🎯 Requirements

• Associate degree in a technical field preferred • 2+ years of previous proprietary software support experience for external customers • Experience with Windows Server OS • Experience with SQL • Strong customer support skills • Ability to quickly assess client personalities and technical skill levels and work toward positive resolutions • Well-developed oral and written communication skills • Ability to work under pressure and remain calm and in control while resolving technical issues • Critical thinking skills • Ability to work in a fast-paced environment • Ability to participate in a 24/7/365 rotating on-call schedule for critical customer issues

🏖️ Benefits

• Flexible work arrangements supporting work-life balance • Competitive compensation • Health, pharmacy, vision, and dental care plans • Health savings account option • Wellness benefits • Financial wellness benefits • Retirement benefits • Family support benefits • Continuing education • Time off benefits • Learning and development opportunities • Occasional travel to customer sites may be required (less than 5%)