Account Manager

🔥 12 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $65k - $108.5k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spotlight Media

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2022

📣 Marketing

🛍️ eCommerce

📱 Media

Marketing • eCommerce • Media

Spotlight Media is a full-service TikTok Shop partner agency that cold-starts and scales consumer brands on TikTok Shop by handling end-to-end shop management, paid media, affiliate and creator management, livestream shopping, and branded content production. They combine strategy, creator networks, and data-driven paid campaigns to drive rapid GMV growth, viral product launches, and sustained eCommerce performance for clients.

📋 Description

• Run the account operating rhythm by preparing agendas, taking notes, tracking action items, and sending recaps for WBRs/MBRs/QBRs • Build and maintain 30-60-90 day plans for each client • Update owners, timelines, and success metrics weekly • Draft client updates and deck slides • Translate performance data into clear narratives and concrete next steps • Manage tickets and issues, chase dependencies, and keep stakeholders aligned and on timeline • Own day-to-day Seller Center hygiene, including PDP checks, catalog updates, and compliance follow-ups • Monitor and report account-health metrics such as Late Dispatch Rate, Valid Tracking Rate, cancellations, and refunds • Launch and coordinate promotions with Content and Media teams • Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation • Write briefs for Content and Creative teams and track revisions against SLAs and quality bars • Partner with Media and Analytics on dashboards, UTM hygiene, and weekly performance readouts • Coordinate with Ops and Logistics on fulfillment readiness and customer experience status • Maintain source-of-truth documentation in Notion, including trackers, risk logs, promo calendars, and asset libraries • Perform QA checks before delivery for accuracy, links, pricing, promo eligibility, and compliance • Improve playbooks and SOPs and capture lessons learned in retrospectives • Shadow Senior AMs on strategy development, escalations, negotiations, and QBR storytelling • Gradually take point on client calls, scope changes, and mini-initiatives • Contribute to GMV growth initiatives and promotional performance

🎯 Requirements

• Based in Los Angeles • 1–7+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations • Strong familiarity with beauty and cosmetic brands • Strong project management skills, including task tracking, timelines, and stakeholder coordination • Proficiency in Google Sheets/Excel • Comfort working with dashboards and basic analysis, including filters, pivots, and lookups • Excellent written and verbal communication with a strong service mindset • Familiarity with TikTok as a consumer platform • Eagerness to master TikTok Shop • Experience with TikTok Shop, Seller Center, or marketplace operations is a strong bonus • Ability to visit client offices and other events in Los Angeles • Ability to present strategies and campaign results in a client-facing role

🏖️ Benefits

• Competitive compensation • Performance upside • Flexible/hybrid work (location dependent) • High autonomy and real ownership from day one • Direct exposure to top-tier brands • Mentorship from Senior AMs and leadership • Clear, merit-based growth path to Senior Account Manager • Increasing responsibility, influence, and compensation as scope grows