Customer Experience Enablement Specialist – Trainer

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $56.6k - $74k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Spotnana

WebsiteLinkedInAll Job Openings

201 - 500 employees

✈️ Travel

💼 Consulting

🚗 Transport

Travel • Consulting • Transport

Spotnana is a technology company revolutionizing the travel industry through its Travel-as-a-Service platform. This innovative platform offers businesses and leisure travelers a comprehensive suite of services including online booking, travel management, and real-time analytics. Spotnana's offerings are designed to enhance travel experiences, enabling self-service trip changes and integrating with various service providers for a seamless journey. The company emphasizes sustainability and cost savings, catering to corporations and travel management companies seeking modern solutions that break away from traditional travel technology limitations.

📋 Description

• Deliver training for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education • Create and maintain presentations, guides, videos, job aids, exercises, and other learning resources • Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand functionality and training needs • Ensure enablement materials accurately reflect the product experience • Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education • Gather learner and client feedback, identify knowledge gaps and workflow challenges, and improve training programs and materials • Participate in interviews including a final panel interview with a brief training presentation

🎯 Requirements

• Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment • Strong understanding of travel booking and agent workflows • Hands-on experience with Amadeus • Knowledge of GDS and/or NDC workflows • At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for varied audiences • Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources • Experience using AI tools for content creation, script development, and training/documentation workflows • Ability to learn complex product functionality and translate it into clear, practical training and documentation • Strong written and verbal communication, presentation, facilitation, and organizational skills • Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams • Flexibility for occasional early start times to support global client training sessions

🏖️ Benefits

• Equity in the form of stock options • Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match • Medical, dental, vision, life, and disability benefits effective on hire date; 100% of employee premiums and 85% of eligible dependents covered • Pre-tax flexible spending accounts for health, dependent care, and commuter expenses • Flexible PTO • 10 company holidays • End-of-year company shutdown • Up to 26 weeks of Parental Leave • Monthly cell phone/internet stipend • IATAN travel membership • Pet insurance • Financial wellness tools • Calm app access • Annual performance bonus • Comprehensive benefits package

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