Manager, Provider Enablement and Performance

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $97k - $113.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Own execution of the provider communication strategy, training resources, and self-service ecosystem • Propose and execute comprehensive change-management rollout plans • Manage regular delivery of newsletters and policy updates across the provider network • Oversee the self-service content lifecycle • Manage help center tools such as Zendesk Guide and keep documentation aligned with platform functionality • Partner with Product, Operations, and Success teams early in the development lifecycle • Bring a provider-experience lens to product and operational initiatives • Lead complex enablement initiatives from strategy through completion • Establish standard operating procedures and use data to identify performance trends • Map intake criteria and design scalable tracking systems • Integrate automation tools, generative AI applications, and self-service databases to improve operational efficiency and content development speed • Drive provider initiative rollout readiness, self-service adoption, asset engagement, satisfaction, and network adoption rates

🎯 Requirements

• 4+ years of professional experience in provider enablement, customer success, clinical training, or operational change management roles • Proven ability to organize, manage, and deliver complex, cross-functional programs with strong attention to detail • Exceptional writing and content development skills • Ability to translate complex technical architectures or policy updates into simple, structured resources • Hands-on experience managing self-service knowledge bases such as Zendesk or Confluence • Strong analytical skills • Experience using data platforms such as Excel, Looker, or Omni to track metrics and drive decision-making • Proactive approach to project management • Comfortable working in a fast-paced environment • Experience leveraging modern tools, including generative AI, to streamline workflows • Experience in digital health, mental health, or employee benefits sectors is nice to have • Experience supporting large-scale, distributed B2B2C network environments is nice to have

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave, and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom weight management program • Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 professional development reimbursement per year • $200 per year donation matching • Fully remote work arrangement • Equity offered

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