Strategic Services Consultant – Premier Success

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

☁️ SaaS

🌍 Social Impact

Marketing • SaaS • Social Impact

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Lead ongoing strategic consulting engagements for enterprise customers, partnering with Customer Success Managers to structure, refine, and scale social media operations • Evaluate workflows, align social media strategy with business objectives, and advise customers on emerging industry trends and digital shifts • Strategize with executive stakeholders, including VPs and CMOs, on social intelligence and cross-platform analytics to optimize brand performance and demonstrate ROI • Use Kantata, Google Workspace, Microsoft Office, and approved AI tools to manage project timelines and customer deliverables • Execute Premier Success deliverables including custom performance reports, executive presentation decks, social care and publishing playbooks, workflow audits, and interactive strategy workshops • Support complex social strategy use cases such as influencer marketing, social customer care workflows, and employee advocacy • Drive continued growth and feature adoption across customer organizations • Standardize internal consulting workflows and templates to improve Professional Services capabilities • Build relationships across Sales, Customer Success, Product, and Marketing teams • Lead services projects independently and communicate results and deliverables to customers

🎯 Requirements

• 4+ years in social media strategy, professional services, or strategic SaaS consulting • Demonstrated experience in social strategy development and execution • Demonstrated experience developing custom consulting deliverables, executive playbooks, and strategic reporting frameworks • Proven project management skills managing multiple ongoing customer engagements and deliverables concurrently • Deep social industry knowledge • Strong executive presence and ability to advise Director- and VP-level stakeholders • Data-driven approach to solving business challenges • Ability to translate complex social media data into actionable strategy • Ability to provide hands-on platform optimization • Excellent project management skills • Preferred: prior background in a social agency, enterprise brand social role, or dedicated SaaS consulting practice • Preferred: subject matter expertise in influencer marketing, social customer care, or employee advocacy • Preferred: high data literacy using social intelligence, listening metrics, and native platform insights for business growth • Preferred: exceptional communication and presentation skills, including executive-level recommendations and interactive workshops • Preferred: familiarity with cross-functional software lifecycle collaboration with Customer Success, Sales, and Product • Preferred: professional fluency in Portuguese (verbal and written)

🏖️ Benefits

• Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents • Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources • 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match) • 100% employer-paid Life and Disability insurance • Flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year • Up to 16 weeks of paid parental leave • $1,000 USD annual Lifestyle Spending Account • One-time $550 USD home-office setup stipend • Monthly $50 USD internet stipend • 16 hours of paid volunteer time annually • $100 annual match for charitable donations • Pre-tax commuter benefits • Subsidized child/eldercare through Care.com • Discounted pet insurance through Figo • No-cost personalized financial wellness support through Your Money Line