Director of Product Management – Engagement

🔥 15 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SS&C Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

SS&C Technologies is a global leader in financial services and healthcare technology, recognized as the world’s largest independent hedge fund and private equity administrator, as well as the largest mutual fund transfer agency. The company offers a comprehensive range of solutions including asset management, banking, healthcare, insurance, and wealth management, leveraging proprietary software and extensive expertise to meet the operational needs of clients across multiple industries.

📋 Description

• Define and execute the product strategy for SS&C Health’s engagement portfolio • Own product vision, roadmap, investment priorities, and execution for a mission-critical health plan operations platform • Translate payer requirements, regulatory changes, competitive dynamics, and client priorities into product strategy • Partner with Engineering, Operations, Client Delivery, Sales, and Product leaders to bring strategy to market • Own the multi-year roadmap spanning digital experiences, call center and service capabilities, and interactive reporting and insights • Define engagement modernization priorities and future-state engagement experiences • Translate strategy into product priorities, investment recommendations, business cases, and measurable outcomes • Balance modernization with client commitments, operational needs, regulatory requirements, and revenue opportunities • Drive roadmap execution from requirements through development, release, adoption, and measurement • Establish priorities and align Product, Engineering, Operations, and stakeholders on outcomes, scope, timing, and dependencies • Partner with Engineering to translate product strategy into development plans • Manage backlog prioritization, release planning, trade-off decisions, and product governance • Identify and resolve execution risks, dependencies, and barriers • Establish KPIs for product performance, adoption, operational efficiency, client value, and business impact • Lead the engagement and consumer experience domain across digital, assisted-service, reporting, and insights capabilities • Develop omnichannel engagement strategies that improve self-service, digital adoption, information access, and call center efficiency • Engage clients and prospects to understand priorities, challenges, and emerging needs • Partner with Sales and Client Delivery on strategic opportunities, roadmap discussions, and product positioning • Represent the engagement portfolio in executive client discussions, demonstrations, industry forums, and planning sessions • Build cross-functional partnerships and align competing priorities in a complex matrixed organization • Lead and develop product management talent and establish strong product practices

🎯 Requirements

• 10+ years of experience in healthcare technology, product management, consumer engagement, or related fields • Significant experience in digital, contact center, member experience, or engagement solutions • 5+ years of product leadership experience • Preferably experience with enterprise healthcare platforms or complex digital and consumer-facing solutions • Strong understanding of healthcare payer operations and the member and client experience ecosystem • Demonstrated experience developing product strategy and translating it into executable roadmaps and measurable business outcomes • Experience developing or modernizing digital experiences, contact center capabilities, self-service solutions, reporting and analytics, or omnichannel engagement platforms strongly preferred • Strong understanding of digital technology, APIs, data and analytics, automation, AI, cloud technologies, accessibility, and emerging consumer engagement trends • Demonstrated ability to lead complex initiatives across Product, Engineering, Operations, and other cross-functional organizations • Strong executive communication, client engagement, analytical, and decision-making skills • Ability to balance strategic thinking with hands-on execution and operate effectively in a fast-moving, matrixed environment • Bachelor’s degree required; advanced degree preferred

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) plan with company match • Paid time off • Paid holidays • Parental leave • Professional development reimbursement opportunity