Account Director, Market Partnerships – North America

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $147.3k - $283.5k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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Starbucks

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

🏨 Hospitality

🛒 Retail

💰 $1.8G Post-IPO Debt - Starbucks on 2025-05

Food & Beverage • Hospitality • Retail

Starbucks is a global coffeehouse chain and retail brand that sells coffee beverages, food, packaged coffee, and branded merchandise through company-operated stores, licensed locations, and digital channels. It provides mobile and web ordering, delivery, a loyalty rewards program, and gift cards, and emphasizes sustainability, community initiatives, and partner (employee) benefits.

📋 Description

• Lead a team of account managers and coffeehouse development people leaders through coaching, direction, and performance oversight • Own the health and performance of the market partnership portfolio • Develop segment-specific strategies across hospitality, healthcare, college and university, and business and industry channels • Own the market partnership development strategy across North America • Identify, negotiate, prioritize, and accelerate new coffeehouse opportunities • Connect account management and development planning to create multi-year growth strategies • Lead the coffeehouse development portfolio through site selection, prioritization, pipeline management, and execution readiness • Build and sustain licensee partnerships as a trusted advisor and primary escalation point • Drive business reviews and performance routines using data and insights • Translate enterprise strategies into actionable plans for licensees • Partner across licensed coffeehouse strategy, enablement, operations, and product functions • Define and scale best practices across similar licensee models • Navigate US and Canada market complexity while maintaining enterprise standards

🎯 Requirements

• Proven experience in account management, relationship management, business development, and commercial negotiations • Strong ability to lead and develop high-performing teams, including coaching and performance management • Demonstrated success managing complex, multi-unit or partner-operated businesses, including growth initiatives, business expansion, and strategic partnership negotiations • Executive-level communication, negotiation, and influencing skills • Experience using data and insights to drive business performance and decision-making • Ability to balance relationship management with operational rigor and accountability • Strong cross-functional collaboration skills within a matrixed organization • Experience working across North American markets (US and Canada) is a plus • 8+ years of experience leading accounts, partnerships, business development initiatives, or large-scale business segments • Experience negotiating complex business agreements

🏖️ Benefits

• Medical, dental, and vision insurance • Basic and supplemental life insurance • Short-term and long-term disability • Paid parental leave • Family expansion reimbursement • Paid vacation from date of hire • Sick time accrued at 1 hour for every 25 hours worked • Eight paid holidays • Two personal days per year • 401(k) retirement plan with employer match • Discounted company stock program (S.I.P.) • Starbucks equity program (Bean Stock) • Incentivized emergency savings • Financial well-being tools • 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program • Student loan management resources • Access to other educational opportunities • Backup care • DACA reimbursement • Other voluntary insurance benefits