Call Center Supervisor

🔥 0 minutes ago

🏈 Alabama, Arizona, +23 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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State Collection Service, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1949

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Manage the performance, workflow, activity, and service standards of Extended Business Office Customer Service Representatives • Coach and train team and department personnel • Handle escalated patient and client issues • Ensure quality and compliance • Manage personnel matters, including disciplinary issues and performance appraisals • Monitor representative performance, activity, and quality • Manage team scheduling, attendance, and workflow • Provide supervisory backup for department personnel • Update and maintain department-specific training materials • Distribute policy, protocol, and information changes accurately and promptly • Suggest and implement ideas to improve team and department performance • Interview and screen applicants for department positions • Complete reporting and administrative tasks • Lead or participate in meetings regarding EBO team and department issues • Make and answer escalated client calls to resolve billing and payment issues • Ensure accurate and timely client and account-holder correspondence • Maintain internal and external compliance and personnel incident logs • Liaise with clients regarding information requests and issues • Complete special projects and assigned duties • Participate in resolving client issues and nonconformities • Assist department personnel when necessary • Ensure staff activities meet company quality, compliance, and client-specific protocol standards • Use company and client information systems to achieve results

🎯 Requirements

• 2+ years of experience acting as Team Lead or Supervisor in a Call Center or Customer Service function where contact with the public was part of daily duties • Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration • Previous experience overseeing others, including performance management, disciplinary/personnel issues, staffing/interviewing, scheduling, and coaching/training • Personal computing skills, including MS Word, MS Excel, MS PowerPoint, MS Outlook, Internet, and keyboarding • Ability to enter and update data on company and client systems accurately and timely • Experience with Artiva HealthCare and/or FACS is a plus • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organizational skills • Ability to work on multiple tasks simultaneously • Articulate written and verbal communication skills • Focus on customer service and deliverables • Significant attention to detail • Remote workers must be based in the United States and reside in one of the following states: Arizona, Nevada, Idaho, Montana, Ohio, Texas, Oklahoma, Kansas, Louisiana, Arkansas, Missouri, Illinois, Iowa, Minnesota, Wisconsin, Michigan, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, North Carolina, South Carolina, Pennsylvania, Maryland, or New Mexico • Successful completion of all post-offer processing is required • Must adhere to FDCPA, FCRA, HIPAA, applicable laws, ACA’s Code of Ethics, and company policies

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) with employer match • HSA/Flexible spending accounts • Paid time off • 7 paid holidays: Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family-friendly events • Wellness programs/gym reimbursement • All necessary equipment and technical support provided