Collections Specialist

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🔥 3 hours ago

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Logo of State Collection Service, Inc.

State Collection Service, Inc.

501 - 1000 employees

Founded 1949

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

State Collection Service, Inc. is a national leader in healthcare receivables, helping healthcare providers improve financial performance and patient satisfaction. The company specializes in services like early out business office services, bad debt placement, and insurance follow-ups, using a combination of artificial intelligence and human expertise. Their focus is on maximizing accounts management efficiency while maintaining a compassionate approach to patient engagement.

📋 Description

• Make outbound and take inbound calls to collect payment for medical and non-medical accounts • Handle inbound and outbound telephone calls in a timely and professional manner • Successfully perform collections activity • Utilize negotiating and customer service skills to achieve positive results • Adhere to all FDCPA, FCRA, HIPPA and other applicable laws • Work assigned schedule, including evening, closing, and Saturday shifts as required • Enter and update data on company and/or client systems • Collaborate cooperatively within a team-based environment

🎯 Requirements

• 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties • Ability to enter and update data on company and/or client systems in an accurate, timely manner • Ability to work successfully in a fast-paced, deadline-oriented environment • Strong organization skills • Ability to work on multiple tasks simultaneously • Focus upon customer service and deliverables • Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires • Ability to work successfully and cooperatively within a team-based environment • Broadband internet connection (No DSL, or Dial Up) • Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) • Minimum speed of 40 mbps download and 5 mbps upload • Camera required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods • After training, camera use required as directed by supervisor or based on team expectations • Remote workers must be based in the United States and reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, PA, MS, AL, GA, FL, NC, SC, MD, NM

🏖️ Benefits

• Health, Dental, Vision, Life and Disability Insurance • 401K w/employer match • HSA/Flexible spending accounts • Paid time off starting at 90 days • Annual profit sharing • 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day • Family Friendly Events • Wellness Programs/Gym Reimbursement • All necessary equipment and technical support provided • $500 guaranteed monthly bonus for the first 90 days • Monthly commission opportunities

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