NOC Manager

🔥 21 hours ago

🏄 California, Nevada, +3 more states – Remote

🏄 California – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stimulus Technologies | IT Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

💰 Equity Crowdfunding on 2014-01

Telecommunications

Stimulus Technologies is an IT services company dedicated to being a reliable partner by offering a comprehensive single-source solution for MSP, ISP, VoIP, and data center needs. Their mission emphasizes delivering high-quality products and services with honesty, fairness, and integrity. The company provides a variety of services, including managed IT services, VoIP phone systems, cloud computing, and high-speed internet services.

📋 Description

• Run the Network Operations Center for Stimulus Broadband's fixed wireless and fiber networks • Establish 24/7 network monitoring, surveillance, alarm hygiene, and event correlation across wireless, fiber, and core networks • Operate NOC monitoring platforms including NOC360 and Zabbix with engineering • Ensure every network element is included in monitoring • Establish ticketing standards for documenting incidents, restores, and handoffs • Declare outages, set and update estimated restoration times, and notify Customer Care of customer impact • Lead incident response and conduct post-incident reviews • Design on-call rotations and escalation paths to Network Engineering and Field Operations • Troubleshoot and restore services remotely before dispatching a truck • Own the change calendar and maintenance-window notifications • Write and maintain NOC runbooks • Report NOC metrics including incident volume, time to restore, SLA performance, and alarm volume • Hire, train, and manage NOC Technicians as the team is built from late 2026 through 2027 • Travel to markets as business needs require • Report to the Director of Network Operations, or the CTO until that position is filled

🎯 Requirements

• 5+ years in a NOC at an ISP, WISP or carrier • 2+ years leading a team • Experience with network monitoring and NMS platforms, ticketing, alarm management, and change control • Incident management experience, including outage declaration, restoration estimates, customer communication, and post-incident review • Experience designing on-call rotations and managing vendor SLAs • Working knowledge of fixed wireless, fiber access, and IP networking sufficient for first-line troubleshooting and correct escalation • Availability for after-hours escalations and emergency outages • Must reside in Nevada, California, Oregon, Missouri, or New Mexico; adjacent states may be considered • Ability to work extended periods at a computer, including after-hours • Willingness to travel among markets as needed • Ability to occasionally lift equipment or materials up to 25 pounds • Ability to visit active telecommunications facilities when required • Must pass pre-employment and random background checks, drug, alcohol, and cannabis testing • Valid driver's license and acceptable driving record required • Preferred: NOC360 or Zabbix experience • Preferred: multi-state ISP or WISP NOC leadership • Preferred: ITIL incident and change management

🏖️ Benefits

• Remote work arrangement with occasional travel to markets • Professional development and staying current with industry practices • Equal opportunity employer

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