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NOC Technician

🔥 21 hours ago

🏄 California, Nevada, +3 more states – Remote

infoinfo

💵 $25 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐 Network Operations

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Stimulus Technologies | IT Services's careers page, not through a job board

First seen by Remote Rocketship 21 hours ago

Still open on Stimulus Technologies | IT Services's site. Checked 1 hour ago.

Logo of Stimulus Technologies | IT Services

Stimulus Technologies | IT Services

51 - 200 employees

📡 Telecommunications

💰 Equity Crowdfunding on 2014-01

Telecommunications

Stimulus Technologies is an IT services company dedicated to being a reliable partner by offering a comprehensive single-source solution for MSP, ISP, VoIP, and data center needs. Their mission emphasizes delivering high-quality products and services with honesty, fairness, and integrity. The company provides a variety of services, including managed IT services, VoIP phone systems, cloud computing, and high-speed internet services.

📋 Description

• Monitor alarms and performance across fixed wireless, fiber, and core networks • Open, update, and close tickets with complete documentation • Troubleshoot and restore service remotely before dispatching Field Operations • Escalate issues to network engineering, Field Operations, and on-call staff • Identify outages and notify the NOC Manager and Customer Experience of customer impact • Provide incident status updates until service is restored • Support planned maintenance with pre- and post-change checks • Verify newly installed and acquired equipment is monitored • Follow NOC runbooks and recommend improvements • Participate in the on-call rotation • Report to the NOC Manager

🎯 Requirements

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP, or carrier • IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping, and traceroute • Experience with network monitoring and ticketing systems • Clear written and verbal communication • Ability to work rotating shifts, including nights, weekends, and holidays • Must reside in Nevada, California, Oregon, Missouri, or New Mexico; adjacent states may be considered • Must pass pre-employment and random background checks, drug, alcohol, and cannabis testing • Valid driver's license and acceptable driving record required • Occasional lifting of equipment or materials up to 25 pounds • Preferred: fixed wireless experience with Tarana, Cambium, or Ubiquiti; fiber access experience with Calix; NOC360 or Zabbix; MikroTik or Juniper CLI; CompTIA Network+, CCNA, or equivalent

🏖️ Benefits

• Remote position • Occasional travel to markets • Participation in 24/7 on-call rotation • Professional skill development in wireless, fiber, and IP networking

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