Head of Billing Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

📊 Billing Specialist

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Set the multi-year strategic vision for Revenue and Billing Operations across fulfillment, parcel, and software services • Design and evolve a scalable organizational model for a complex, multi-service, multi-entity platform • Own end-to-end, contract-driven billing processes across parcel and fulfillment services • Translate client agreements into accurate billing logic and workflows • Design and maintain client-specific billing configurations and pricing structures • Develop understanding of data flows across WMS, TMS, parcel systems, and billing platforms • Partner with Engineering and Data teams to improve and automate billing logic and integrations • Identify and resolve data capture and system design gaps affecting revenue realization • Build scalable, auditable processes that reduce manual intervention • Ensure accurate revenue recognition in accordance with ASC 606 • Partner with Corporate Accounting on month-end close, revenue accruals, and reconciliations • Deliver reporting on revenue, billing accuracy, and margin by client, service line, and activity • Own the AI strategy for Revenue and Billing, including measurable adoption goals • Drive automation in billing logic, invoice processing, and exception handling • Oversee financial performance, parcel and third-party cost recognition, and reporting • Perform margin analysis by customer and service offering • Identify pricing gaps, cost leakage, and margin improvement opportunities • Communicate revenue insights and risks to Finance leadership, the CFO, and executive stakeholders • Partner with Sales, Legal, Customer Success, Operations, Finance, and Engineering on contracts, billing, disputes, and service delivery • Lead, mentor, and develop directors and managers • Build a culture of precision, accountability, and continuous improvement • Maintain internal controls over billing, revenue recognition, and cash application • Support external audits and revenue-related reviews • Ensure billing and revenue processes are compliant, documented, and scalable • Oversee sales tax discovery and proper application across services and jurisdictions

🎯 Requirements

• 12–18 years of progressive experience in revenue operations, billing, finance, or related roles, preferably in logistics, 3PL, or high-volume transaction environments • Demonstrated experience designing or transforming a revenue/billing function at scale • Strong understanding of complex billing models, including usage-based, contract-driven, and multi-service pricing • Demonstrated ability to work across data systems and understand underlying data flows, including ERP, WMS, TMS, and billing platforms • Experience partnering with Engineering or Data teams to design scalable processes and automation • Knowledge of revenue recognition principles, including ASC 606 • Exceptional ability to communicate with influence across Finance leadership, CFO, and executive stakeholders • High attention to detail with a focus on accuracy, accountability, and continuous improvement

🏖️ Benefits

• No benefits, perks, or compensation extras are explicitly stated in the posting