VP, Account Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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Stord

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Stord is a cloud supply-chain company that combines fulfillment network operations with integrated SaaS (OMS/WMS) to power omnichannel and DTC e-commerce brands. It provides warehousing, last-mile and transportation services, order routing, inventory management, and consumer-facing delivery tools to improve conversion, speed up fulfillment, and protect brand experience. Stord serves growing B2B and direct-to-consumer brands across food & beverage, beauty, apparel and other retail categories, offering a customizable fulfillment network and software platform to optimize costs and delivery performance.

📋 Description

• Build and lead Stord's Account Management function from scratch • Hire and develop the AM team, defining headcount, vertical organizational structure, territory and book assignments, and onboarding • Take formal ownership of accounts post-go-live, with AMs involved at contract signature for a warm transition • Own the full renewal book, including forecast accuracy, on-time renewal execution, and gross retention • Set and track book-of-business health metrics, including gross retention, NRR, and expansion attach rate, reported by vertical • Own expansion revenue across traditional fulfillment and parcel expansion, including new facilities, channels, and domestic and international volume growth • Own add-on product sales across the Commerce Product Suite: Engage, Resolve, Protect, Unbox, and Renew • Build expansion playbooks for traditional fulfillment/parcel upsell and the Commerce Suite motion • Design Account Management compensation covering renewals and both types of expansion • Partner with Customer Experience on clean handoffs, shared account health visibility, and aligned escalation paths • Partner closely with Customer Experience, Solutions Consulting, and Marketing to drive retention and growth across the installed base • Report directly to the CRO • Prepare the function ahead of the January 2027 launch

🎯 Requirements

• Bachelor's degree or equivalent experience in business, sales, or a related field • 10+ years in Account Management, Customer Success, or a hybrid renewal/expansion sales role • At least 5 years in a leadership capacity • Ideally experience at a B2B company with a complex, sticky solution and a large installed base • Direct experience building an AM or CSM function from scratch, including hiring, territory/book design, and compensation design • Track record owning both renewal and expansion quotas • Strong executive presence and C-suite relationship management in complex, multi-stakeholder environments • Strong command of CRM/renewal forecasting, such as Salesforce or equivalent • Knowledge of book-of-business health metrics including gross retention, NRR, and attach rate • Experience layering a software or product attach motion onto a services/logistics relationship • Familiarity with supply chain, logistics, or e-commerce verticals • Experience with vertical-organized teams • Background at a company managing a large installed base at significant scale