Academic Coach

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Strayer University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1892

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Strayer University is an accredited, online institution that provides flexible degree programs tailored to meet the needs of working adults. With over 130 years of experience in higher education, Strayer offers a range of bachelor's, master's, and associate degrees across various fields including business, information technology, and healthcare management, infused with industry-relevant skills to help students succeed in their careers.

📋 Description

• Serve as the primary contact for learners from matriculation through program completion • Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring • Help learners clarify decision points and identify solutions aligned with their motivations and goals • Provide personalized interactions, milestone outreach, and behavior-based outreach to support educational goals and overcome obstacles • Develop academic plans covering program requirements and the most direct path to completion • Leverage advising tools, systems, software applications, program analytics, and outreach protocols • Build learner relationships and encourage success and engagement • Help learners navigate program and plan changes, including Capella-initiated changes • Explore alignment between educational and financial plans and degree completion • Provide resources and refer learners to university support services • Assess learner needs and support informed pathway decisions and progress toward goals • Proactively contact at-risk learners and mitigate barriers affecting persistence, success, and completion • Coach learners through disruptive life events and challenges and provide situation-specific options • Respond through phone, voicemail, chat, email, casework, and social media • Coordinate with faculty, academic leadership, chairs, and learner-facing teams to resolve issues and conflicts • Maintain accurate documentation of learner interactions • Serve as a subject matter expert on programs, processes, and policies • Monitor and communicate trends affecting learner persistence, success, and completion • Support program, process, and policy training for faculty and staff • Identify improvement opportunities and gaps and help create solutions with stakeholders • Build professional relationships across the business • Participate in projects, departmental initiatives, cross-functional training, and research on higher-education trends

🎯 Requirements

• Prefer two to four years of professional experience using advanced coaching, critical thinking, and problem-solving skills • Experience working with adult learners and/or faculty preferred • Bachelor's degree from an accredited institution required • Master's degree from an accredited institution preferred • Doctoral degree preferred for Doctoral Advisors • Specific disciplines such as student development, college student personnel management, education psychology, counseling psychology, social work, student affairs, or higher education preferred based on assignment • Strong coaching, critical thinking, problem-solving, relationship-building, influencing, conflict-management, and judgment skills • Ability to understand key metrics and use self-service reporting and tools to monitor and share data • Ability to adapt quickly, innovate, manage sensitive and confidential information, and work in a fast-paced changing environment • Ability to prioritize learner needs and work effectively with diverse populations • Excellent written and verbal communication skills • Ability to communicate through varied channels and systems • Foundational understanding of educational and career advising • Ability to learn new computer software applications quickly • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook • Must work significant time at a computer and on the phone using a headset • Must be flexible in work hours/schedule to accommodate learner needs • Position may require more than 40 hours per week during peak periods • Must be able to travel 0–10% of the time • Must be able to lift 20 lbs • Must effectively communicate up and down the management chain, cope with stressful situations, and maintain regular dependable attendance and punctuality

🏖️ Benefits

• Medical, dental, vision, life and disability plans • Well-being incentives • Parental leave • Paid time off • Certain paid holidays • Tax saving accounts (FSA, HSA) • 401(k) retirement benefit • Employee Stock Purchase Plan • Tuition assistance • Entertainment and retail discounts • Overtime pay for eligible non-exempt employees