School Operations Supervisor

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $38.1k - $67k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Stride, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Stride, Inc. is an innovative company focused on transforming education through online learning and personalized teaching. It serves a diverse range of learners including K–12 students, adult learners, military families, businesses, and school districts. Stride offers a variety of educational products and services, which include K–12 education solutions, career development programs, and personalized tutoring. With a commitment to social responsibility and inclusion, Stride aims to help learners of all ages achieve their full potential by providing flexible and effective learning opportunities both in online public schools and beyond. Stride is also involved in developing tools for educators and supporting businesses by offering career development options and access to a talented workforce. The company is publicly traded on the NYSE under the symbol LRN.

📋 Description

• Serve as the primary escalation point for complex operational and account-related issues requiring advanced analysis and resolution. • Independently manage and prioritize high-volume service queues while ensuring adherence to service level agreements and operational performance standards. • Perform and oversee complex student account administration activities, including course loading, enrollment modifications, account maintenance, refunds, and payment processing. • Analyze operational trends, identify root causes of recurring issues, and recommend corrective actions and process improvements. • Lead and participate in cross-functional projects involving Enrollment, Academics, Finance, Customer Support, Product, and Technology teams. • Develop, document, and maintain standard operating procedures, workflows, and training materials. • Provide informal coaching, training, and operational guidance to team members and new hires. • Monitor quality standards and conduct audits to ensure accuracy of transactions, data integrity, and compliance with established policies and procedures. • Evaluate existing operational processes and recommend enhancements that improve efficiency, customer experience, and business outcomes. • Support implementation of new systems, tools, operational initiatives, and business process changes. • Research, analyze, and resolve issues affecting students, families, schools, and business partners requiring coordination across multiple departments. • Generate and interpret operational reports and metrics to identify performance opportunities and support decision-making. • Serve as a subject matter expert for Salesforce CRM, enrollment systems, order management systems, and related operational tools. • Lead special projects and strategic initiatives with defined business objectives and deadlines. • Perform other duties as assigned.

🎯 Requirements

• High School Diploma or GED required. • 4+ years of directly related operational, enrollment, customer support, or administrative experience; or 3+ years of progressively responsible experience within K12 supporting school operations, enrollment services, or related functions. • High level of attention to detail with focus on quality while working in a high-volume environment. • Demonstrated ability to work independently in an effective and efficient manner. • Excellent customer service skills and prior experience providing customer support. • Excellent time management and organizational skills. • Strong written and verbal communication skills. • Ability to respond appropriately to feedback, mentoring and coaching. • Ability to effectively manage competing priorities in a deadline driven atmosphere, and demonstrate resilience. • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency. • Flexible schedule with ability to work additional hours as needed. • Ability to travel 5% of the time (minimal, if any). • Ability to pass required background check. • Demonstrated subject matter expertise in private school operational processes and systems. • Proven ability to independently manage complex operational assignments and resolve non-routine issues. • Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions. • Experience leading projects, coordinating stakeholders, and driving process improvements. • Ability to exercise sound judgment in situations requiring interpretation of policies, procedures, and business requirements. • Advanced organizational and prioritization skills with the ability to manage multiple competing priorities. • Strong customer service orientation and commitment to operational excellence. • Ability to collaborate effectively across departments and influence outcomes without direct authority. • Advanced proficiency in Microsoft Office applications, particularly Excel for reporting and analysis. • Ability to adapt to changing priorities and business needs in a fast-paced environment. • Ability to travel up to 10%. • Ability to pass required background checks. • Bachelor's degree in Business, Education, Operations, Communications, or related field preferred. • Experience with Salesforce CRM, PowerSchool, Canvas Order Management Systems, Five9, or similar platforms preferred. • Experience creating operational reports, dashboards, or performance metrics preferred. • Experience facilitating training and mentoring team members preferred. • Demonstrated success leading continuous improvement or process optimization initiatives preferred. • Experience supporting large-scale enrollment, education, or customer operations environments preferred.

🏖️ Benefits

• Eligible employees may receive a bonus • Health benefits • Retirement contributions • Paid time off • Flexible schedule with ability to work additional hours as needed • Remote work

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