Senior Director, CVO Operations

🔥 1 minute ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $114.3k - $259k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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This company has sponsored H1B visas in the past.

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Ascension

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

Healthcare • Healthcare Insurance • Non-profit

Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U. S. , Ascension is committed to delivering compassionate, personalized care to all, particularly focusing on those living in poverty and the most vulnerable populations. Operating over 2,600 sites of care, including 151 hospitals, Ascension offers a variety of services, including physician practice management and clinical care management, while emphasizing a mission of community benefit.

📋 Description

• Leads the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS • Develops operational structures and governance models with health system stakeholders interfacing with the CVO • Drives accountability and service level agreement (SLA) performance • Provides leadership and develops structure with key stakeholders interfacing with the CVO • Develops a team of account managers to serve as liaisons between stakeholders and CVO operations teams • Leads optimization of the credentialing system to modernize service delivery for providers and stakeholders • Partners with CVO to improve processes, stakeholder experience, and turnaround times • Manages strategic relationships with market Medical Staff Offices (MSOs) • Acts as an executive escalation point and subject matter expert regarding credentialing standards, operational bottlenecks, and service enhancements • Leads continuous optimization and modernization of the enterprise credentialing platform • Architects and implements an operating model integrating AI, Machine Learning (ML), Natural Language Processing (NLP), and Robotic Process Automation (RPA) • Automates primary source verifications, data extraction, and workflow routing • Evaluates credentialing technology stacks and vendor solutions

🎯 Requirements

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management • 5+ years of director level experience • Strongly demonstrates effective change management skills • 8+ years of experience in credentialing • Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) via the National Association Medical Staff Services (NAMSS) • Demonstrated experience leading centralized credentialing operations within a large system, multi-regional, or integrated delivery network (IDN) • Expertise in credentialing management software (e.g., VerityStream/Echo/Cactus, MSOW) and enterprise automation tools • Deep knowledge of NCQA CVO certification standards and TJC medical staff standards

🏖️ Benefits

• Eligible for an annual bonus incentive • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options • Employer-matched 403(b) • Planning and hardship resources • Disability and life insurance • Pro-rated paid time off (PTO) and holidays • Ascension-paid tuition (Vocare) • Tuition reimbursement • Ongoing professional development and online learning • Employee Assistance Program • Counseling and peer support • Spiritual care and stress management resources • Parental leave • Adoption assistance and family benefits • Optional legal and pet insurance • Transportation savings

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