Senior Operations Analyst, Student Finance

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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DeVry University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

Education • B2C

DeVry University is a private, career-focused university offering online and on-campus undergraduate and graduate degree programs, certificates, and workforce solutions. Its curriculum emphasizes technology, business, and healthcare fields (including programs in cybersecurity, software development, information technology, accounting, healthcare administration, and medical billing & coding), with services for working adults such as employer tuition benefits, military and transfer student support, and career services. DeVry also includes the Keller Graduate School of Management and highlights hands-on, career-centered learning and student support.

📋 Description

• Drive end-to-end operational excellence across the Student Financial lifecycle, including Financial Aid Management, Billing and Receivables, and Payment and Cash Operations. • Perform processing across Student Finance functions to maintain operational fluency and support priority workloads. • Serve as a cross-functional subject matter expert across Student Financial Aid, Billing, and Payment systems. • Execute and validate complex financial transactions, ensuring data integrity across systems. • Support escalations and exception handling requiring deep system knowledge. • Lead optimization of Student Financial systems and workflows. • Design and implement automation solutions using Power Automate, Power Query, reporting tools, and other automation and AI platforms. • Partner with IT to define system requirements and enhancements. • Improve audit, reconciliation, and compliance processes and eliminate manual work through automation and process redesign. • Analyze data across systems to identify trends and risks. • Develop KPI dashboards, operational scorecards, and performance monitoring frameworks. • Support capacity planning, workload forecasting, and scalability assessments. • Establish data validation and monitoring frameworks. • Map and redesign workflows, maintain SOPs and process documentation, and apply design thinking, systems thinking, and data-driven methodologies. • Conduct process experiments, pilots, and proofs of concept. • Support project planning, requirements gathering, user acceptance testing, implementation, and post-launch measurement. • Evaluate emerging technologies and industry best practices and recommend solutions. • Act as a liaison between Student Finance, IT, and Operations teams. • Support project execution, training, change management, workshops, and discovery sessions.

🎯 Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field. • 4–6+ years of experience in student finance operations or process optimization. • Experience with systems such as Banner, Salesforce, & ProSAM or other Financial Aid Management systems. • Experience with Federal Student Aid, 3rd party billing, and VA web-based applications. • Maintain access to federal systems, which requires no defaulted federal student loans. • Strong technical proficiency in Excel, Power Query, Power Automate, and Power BI or equivalent technologies. • Strong analytical, problem-solving, and communication skills. • Ability to manage multiple priorities and work independently. • Demonstrated ability to quickly learn and adapt to new technologies, systems, and tools in a fast-paced, evolving environment.

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