Senior Customer Success Manager, Enterprise

Job not on LinkedIn

🔥 8 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $100k - $130k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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SundaySky

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

Marketing

SundaySky is a software development company that specializes in video solutions aimed at enhancing customer retention, engagement, and acquisition. Their innovative platform allows businesses to create personalized and scalable video content without needing extensive video expertise. Focused on customer lifecycle marketing, SundaySky leverages real-time and data-driven video strategies to improve customer experience and drive loyalty across various channels, including social media and video advertising.

📋 Description

• Serve as a strategic consultant to enterprise customers, helping them design, deliver, and measure personalized video programs • Build relationships across day-to-day users, program owners, and executive sponsors • Run the full lifecycle for new enterprise customers from kickoff and onboarding through proof of value and renewal • Identify and launch additional use cases by bringing in new teams and customer journeys • Develop platform expertise and apply it to help customers reach their goals • Build renewal value cases based on measured business outcomes such as renewal rates, enrollment, and call deflection • Own renewals and add-ons against a renewal quota • Maintain current forecasts with confidence levels and begin renewal planning 120 days in advance • Partner with Account Directors on larger expansion opportunities • Share market feedback with the product team to support roadmap development and prioritization

🎯 Requirements

• At least 5 years in customer success or account management, including 3 or more years managing enterprise accounts • Experience leading executive business reviews with VP and C-level sponsors • Experience building mutual success plans and presenting outcome data • Experience measuring outcomes against a baseline or comparison • Experience designing A/B tests, holdout comparisons, or attribution methods tied to business outcomes • Individual renewal quota ownership as part of an individual compensation plan • Experience carrying an upsell or add-on quota is a plus • Experience taking enterprise renewals through complex procurement, security reviews, and competitive RFPs • Experience with enterprise customers in regulated industries such as health plans, retirement and wealth management, insurance, or banking • Understanding of how legal and compliance review shape product delivery timelines • Customer Success experience at a creative software company is nice to have • Familiarity with video distribution and measurement, including embeds, viewership metrics, and video engagement optimization, or willingness to learn

🏖️ Benefits

• Variable compensation • Equal opportunity employment • Inclusive work environment

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