Marketplace Onboarding Manager

🔥 17 hours ago

🌵 Arizona, Florida, +12 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $92.9k - $116.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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SupplyHouse.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

📦 Logistics

🏭 Manufacturing

🛍️ eCommerce

Logistics • Manufacturing • eCommerce

SupplyHouse. com is an online retailer specializing in providing a wide range of plumbing, heating, HVAC, and electrical supplies. The company offers various products, including PEX supplies, fittings, valves, tools, and resources for both professional and amateur DIYers. With a focus on offering a comprehensive selection of parts and materials, SupplyHouse. com supports its customers with fast shipping, easy returns, and customer-centric services. The company is committed to serving trade professionals as well as general consumers by providing access to a vast inventory and competitive pricing.

📋 Description

• Research and identify new marketplace supplier candidates across target categories • Conduct outreach to prospective suppliers, communicate SupplyHouse’s marketplace value proposition, and manage qualification • Coordinate with Category Management to prioritize supplier conversations • Own end-to-end onboarding for approved suppliers, including agreements, contracts, data requirements, and timelines • Lead technical feed setup and validation, including product-data mapping and data-quality resolution • Train suppliers on SupplyHouse’s systems, data standards, and operational requirements • Serve as primary supplier contact through onboarding and resolve issues to meet go-live milestones • Document onboarding processes and maintain SOPs • Develop and maintain claims, warranty, and returns processes • Monitor post-launch supplier performance and escalate service, data-quality, and accounting issues • Review weekly feeds for new item suggestions and coordinate additions with Category Management • Research competitor listings and identify content, imagery, and positioning improvements • Conduct image audits and data cleanup, including attribute and filter updates • Test and document marketplace features and supplier-dashboard capabilities • Execute operational projects involving data cleanup, content audits, and cross-system reconciliation • Coordinate with Merchandising, Pricing, Supply Chain, Customer Service, order fulfillment, and Product Catalog teams • Respond to escalated marketplace customer inquiries and review returns for trends • Reconcile freight and non-freight shipping discrepancies and update item dimensions • Monitor out-of-stock items and support price updates to align SupplyHouse and supplier pricing

🎯 Requirements

• Bachelor's degree in Business, Marketing, Merchandising, or a related field (or equivalent professional experience) • A minimum of 3-5 years of experience in marketplace operations, e-commerce merchandising, or a related field • Strong analytical skills with the ability to interpret sales and inventory data and translate findings into action • Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools • Experience managing supplier or vendor relationships in an operational capacity • Strong organizational skills with the ability to manage multiple workstreams and shifting priorities • Clear written and verbal communication skills with the ability to coordinate across cross-functional teams • Proven ability to document processes and create SOPs in a structured, repeatable format • Currently authorized to work in the U.S. on a full-time basis; SupplyHouse.com will not sponsor work visas • Willingness to travel to headquarters in Melville, NY three times per year • Ability to work Monday through Friday, 8:00 a.m. to 5:00 p.m., with time zone flexibility • Experience with marketplace platforms or B2B e-commerce environments (preferred) • Familiarity with product feed management, catalog systems, or MDM tools (preferred) • Experience in plumbing, HVAC, or trade supply distribution (a plus)

🏖️ Benefits

• Comprehensive and affordable medical, dental, vision, and voluntary life insurance options • 401(k) with up to 4% company match • Paid vacation, sick time, and holidays • Company-paid basic life insurance and long-term disability • Discounted auto, home, and pet insurance programs • Flexible Spending Account (FSA) • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP) • Company-provided equipment and one-time $250 work from home stipend • $750 annual professional development budget • $25 monthly Grubhub credit • Company rewards and recognition program • Ownership for All program with financial benefit from company growth and accomplishments • Wellness initiatives and Flex-Time Policy • Annual merit and bonus opportunities • Hands-on training • Diversity and inclusion initiatives • Internal mobility options • Volunteer Paid Time Off • Donation drives and employee-nominated contributions • Monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form