Licensed Employee Experience Specialist – TEMP

🕒 May 5

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SureCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

We are on a mission to make Americans healthier.

📋 Description

• Provide HR admin platform support and troubleshooting • Assist with census management and data questions • Support enrollment dashboard usage and navigation • Handle funding and invoice inquiries • Manage broker portal support requests • Perform Tier 1 escalation triage • Manage and resolve Zendesk tickets efficiently • Handle complex employee situations requiring licensure • Conduct Medicare eligibility assessments • Conduct high utilizer consultations • Deliver compliance-sensitive Medicare counseling • Support employees with specialized benefits questions • Research carrier database for in-network providers • Research carrier formularies for covered medications • Assist employees with shopping and plan comparison • Provide enrollment troubleshooting and support • Resolve carrier portal access issues • Help interpret carrier communications • Process Qualifying Life Event (QLE) support requests • Support new hire enrollment assistance • Document interactions thoroughly in Zendesk • Identify and escalate patterns and systemic issues • Provide feedback on product friction and carrier performance • Contribute to knowledge base and self-service resources • Participate in team training and continuous improvement initiatives

🎯 Requirements

• High school diploma required; Associate's or Bachelor's degree preferred • 1-3 years of customer service experience, preferably in healthcare or benefits • Active health insurance license required for Employee Experience roles • Call center or help desk experience preferred • Excellent verbal and written communication skills • Genuine care for helping customers resolve issues • Ability to think critically and troubleshoot • Can manage multiple conversations and priorities • Remains calm and professional under pressure • Quick to learn new products, processes, and systems • Proficiency with Zendesk or similar ticketing systems • Comfortable navigating multiple software platforms simultaneously • Strong typing and data entry skills • Basic understanding of health insurance and benefits concepts

🏖️ Benefits

• 100% remote position aligned with US Pacific Time