Licensed Employee Experience Specialist – TEMP

🕒 May 5

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SureCo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

🛡️ Insurance

Healthcare • Healthcare Insurance • Insurance

SureCo is a trusted platform delivering high-quality, personalized health coverage specifically designed for large and medium-sized companies. With a mission to make Americans healthier, SureCo provides a comprehensive benefits platform that offers group health, critical illness, dental, vision, and healthcare technology solutions. The company focuses on providing time and cost savings for employers while ensuring that employees receive tailored health benefits.

📋 Description

• Provide HR admin platform support and troubleshooting • Assist with census management and data questions • Support enrollment dashboard usage and navigation • Handle funding and invoice inquiries • Manage broker portal support requests • Perform Tier 1 escalation triage • Manage and resolve Zendesk tickets efficiently • Handle complex employee situations requiring licensure • Conduct Medicare eligibility assessments • Conduct high utilizer consultations • Deliver compliance-sensitive Medicare counseling • Support employees with specialized benefits questions • Research carrier database for in-network providers • Research carrier formularies for covered medications • Assist employees with shopping and plan comparison • Provide enrollment troubleshooting and support • Resolve carrier portal access issues • Help interpret carrier communications • Process Qualifying Life Event (QLE) support requests • Support new hire enrollment assistance • Document interactions thoroughly in Zendesk • Identify and escalate patterns and systemic issues • Provide feedback on product friction and carrier performance • Contribute to knowledge base and self-service resources • Participate in team training and continuous improvement initiatives

🎯 Requirements

• High school diploma required; Associate's or Bachelor's degree preferred • 1-3 years of customer service experience, preferably in healthcare or benefits • Active health insurance license required for Employee Experience roles • Call center or help desk experience preferred • Excellent verbal and written communication skills • Genuine care for helping customers resolve issues • Ability to think critically and troubleshoot • Can manage multiple conversations and priorities • Remains calm and professional under pressure • Quick to learn new products, processes, and systems • Proficiency with Zendesk or similar ticketing systems • Comfortable navigating multiple software platforms simultaneously • Strong typing and data entry skills • Basic understanding of health insurance and benefits concepts

🏖️ Benefits

• 100% remote position aligned with US Pacific Time