Director – Research

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Sutherland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🏥 Healthcare

🛡️ Insurance

✈️ Travel

💰 $300M Secondary Market on 2014-10

Healthcare • Insurance • Travel

Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

📋 Description

• Manage and grow a portfolio of named Financial Markets accounts across Investment Banking, Asset Management, Private Equity, Pension Funds, and large Corporates • Own account-level revenue targets, including expansion, renewals, cross-sell, and upsell opportunities • Develop deep client relationships across Research, Strategy, Investment Operations, Data, Analytics, Finance, and CXO-level stakeholders • Identify opportunities within existing accounts by understanding client priorities, operating challenges, budget cycles, and transformation agendas • Generate new leads through outreach, referrals, client mapping, industry research, thought leadership follow-up, and relationship-led prospecting • Build account plans including stakeholder maps, engagement footprint, whitespace opportunities, competitor presence, and growth strategy • Position Sutherland’s professional services across Investment Research, Portfolio Monitoring, Market Research, ESG Research, Investment Reporting, Automation, and Analytics • Collaborate with Sales, Delivery, Solutioning, Research Leadership, and offshore subject matter experts to shape client propositions • Support proposal development, commercial discussions, pricing inputs, solution design, and contract renewal processes • Deliver pitches and business reviews to senior stakeholders • Maintain account management cadence, pipeline tracking, opportunity follow-up, CRM hygiene, revenue forecasting, and client touchpoint planning • Identify service issues, escalation risks, delivery gaps, and opportunities to improve engagement quality • Partner with delivery teams to position Sutherland as a strategic partner • Support marketing and dissemination of thought leadership at industry forums • Travel as required for client meetings, account reviews, and industry events

🎯 Requirements

• Minimum 6–10 years of progressive experience in account management, business development, enterprise sales, or client relationship management • Graduate degree required • Master’s degree in Finance, Economics, Business, or a related discipline preferred • Strong understanding of Financial Markets, including Investment Banking, Asset Management, Private Equity, Sell-side Research, Investment Operations, and Research & Analytics services • Experience managing named accounts, developing account plans, identifying whitespace opportunities, and growing revenue within existing client relationships • Commercially astute and financially literate, with comfort discussing research, analytics, data, reporting, and managed services with senior client stakeholders • Experience selling or managing professional services, research services, offshoring, outsourcing, analytics, data management, or financial services solutions highly desirable • Strong client service orientation and ability to build trusted, long-term relationships across multiple stakeholder levels • Strong sales discipline, including pipeline creation, opportunity qualification, revenue forecasting, proposal coordination, and follow-through • Strong presentation, communication, and negotiation skills, with ability to engage Head of Function and CXO-level stakeholders • Previous experience in a front-office, research, investment operations, consulting, or financial services environment is an advantage

🏖️ Benefits

• Remote work • Confidential handling of application information according to EEO guidelines • Voluntary Administrative EEO record completion; inclusion or exclusion of data will not affect employment decisions