Senior Partner Operations Manager

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

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Sword Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Sword Health is a digital health company that combines artificial intelligence with clinical expertise to provide world-class care for muscle, joint, and pelvic health conditions. By offering digital physical therapy and AI-driven care, Sword helps individuals recover from physical ailments from the comfort of their own home, avoiding surgeries and reducing the need for medications. The company provides employers, health plans, and individuals with personalized treatment plans that are cost-effective and have proven outcomes in pain reduction and improved productivity. Sword Health is dedicated to expanding access to high-quality care and ensuring health equity across global communities.

📋 Description

• Own operational execution for an assigned partner portfolio, including configuration, file feeds, billing, integrations, and reporting • Lead implementations and ongoing operational work for new and existing partners • Coordinate internally to keep partner commitments on track • Run partner-level escalations to resolution • Prepare and deliver account/partner business reviews • Serve as the day-to-day operational point of contact for partner and partner-customer stakeholders • Collaborate with Partner Sales, Client and Data Operations, Product, and Customer Success • Flag partnership risks early

🎯 Requirements

• Experience owning complex operational workflows for external partners or clients: billing, integrations, data or file feeds, or similar systems-level work • Comfort operating across ambiguity with multiple internal and external stakeholders, without needing a defined playbook for every situation • Strong analytical and critical thinking foundation: reason from facts, synthesize clearly, and communicate with brevity • High initiative and sound judgment: identify what matters and act without waiting to be directed • Track record of building trust directly with external partners or customers • Direct, ongoing accountability for an external-facing relationship as a standing responsibility • Experience in health plans, digital health, or the partner/benefits ecosystem preferred • Familiarity with partner or channel operations models preferred • Experience with billing, data integration, or technical operations in a client- or partner-facing role preferred • Demonstrate at least Level 1 AI proficiency; use AI daily to boost personal productivity

🏖️ Benefits

• Additional benefits beyond total compensation; country-specific benefits vary and will be detailed separately

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