Senior Customer Support Engineer

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Syllo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

⚖️ Legal

🤖 Artificial Intelligence

☁️ SaaS

🔥 Funding within the last year

💰 $30M Venture Round - Syllo on 2025-10

Legal • Artificial Intelligence • SaaS

Syllo is a Litigation AI company that provides a unified platform for managing complex litigation end-to-end. Its software combines case management, eDiscovery, legal research, analysis, drafting, and agentic issue tagging to help in-house teams and law firms master the record, apply issue codes at scale, and accelerate strategy and workflow across written discovery, depositions, and pretrial work. Syllo positions itself as an AI-enabled, collaborative workspace focused on high-stakes commercial litigation.

📋 Description

• Resolve complex technical escalations for enterprise clients within defined SLAs • Conduct root cause analysis on technical issues and partner with Engineering on long-term fixes • Design, write, and maintain scripts, diagnostic tools, and workflows for Customer Success self-service • Translate technical findings into actionable updates for Customer Success stakeholders and clients • Participate in a rotating on-call schedule, including evenings and weekends, to provide rapid expert resolution • Serve as a technical partner between Customer Success and Engineering • Work directly with production systems and translate technical findings into clear next steps

🎯 Requirements

• Strong backend software engineering fundamentals • Proficiency in a language such as Python or Ruby • Experience working with APIs and databases • Experience handling data pipelines and modern development practices • Experience with cloud providers; GCP preferred • Experience with distributed systems • Hands-on experience debugging live production systems and inspecting logs • Ability to write scripts under time pressure • Excellent cross-functional communication and interpersonal skills • Ability to articulate technical details to non-technical partners • High degree of autonomy and self-direction • Ability to make sound triage decisions independently in fast-paced environments

🏖️ Benefits

• Health insurance • Equity