Partner Integration Technical Support Representative – 3rd Shift

🔥 0 minutes ago

🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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U.S. Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 $55M Post IPO debt on 2023-10

Banking • Finance • Insurance

U. S. Bank is a large, diversified commercial bank and financial services company. It operates retail and branch banking, corporate and commercial banking, lending and credit underwriting, wealth management, investment and asset management, and offers insurance and other financial products. The company serves consumer and business customers through physical branches, digital and contact-center channels, and maintains a multinational presence (locations in the United States, Canada, Europe and India). It is a Member FDIC institution and emphasizes customer-focused services, inclusion, and career development.

📋 Description

• Provide front‑line, 24x7x365 technical support for high‑visibility partners requiring continuous assistance. • Serve as the primary point of contact for technical issue intake, triage, communication, and resolution. • Ensure partner concerns are handled accurately, professionally, and within established service level agreements (SLAs). • Document and prioritize incoming issues, follow defined escalation and troubleshooting procedures. • Collaborate closely with Technology, Client Services, and Partner Integration teams to drive timely resolution. • Maintain operational continuity, meet contractual obligations, and deliver an exceptional partner support experience.

🎯 Requirements

• High school diploma or equivalent • Typically five or more years of customer service experience • Skilled in basic technical troubleshooting and system maintenance • Prior call center experience • Experience with AWS, Salesforce, ICS, ServiceNow, Client Resource Center, MS Team and OneNote • Effective verbal, written, and interpersonal communication skills • Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries • Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy • Thorough knowledge of all relevant operational processes and procedures and company products and services • Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc. • Ability to perform interest calculations and account adjustments • Strong analytical and problem-solving skills • Ability to manage multiple tasks/projects and deadlines simultaneously

🏖️ Benefits

• Healthcare (medical, dental, vision) • Basic term and optional term life insurance • Short-term and long-term disability • Pregnancy disability and parental leave • 401(k) and employer-funded retirement plan • Paid vacation (from two to five weeks depending on salary grade and tenure) • Up to 11 paid holiday opportunities • Adoption assistance • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law