Vice President, Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $215k - $300k / year

⏰ Full Time

🔴 Lead

👔 Vice President

👻 Ghost score 0%

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Synapse Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

Synapse Health is a company that builds connected solutions to streamline the durable medical equipment (DME) lifecycle—from prescriber documentation and ordering through fulfillment, delivery, and resupply. Their offerings include a patient portal, InHome services for prescribers/providers, and Equip for skilled nursing and hospice. Synapse partners with DME providers and health plans, operates nationwide with 300+ subcontracted DME providers, and focuses on improving access to equipment like oxygen, wheelchairs, ventilators, diabetic supplies, and more. The company emphasizes reducing delays, errors, and administrative waste, improving patient communication, operational consistency, and faster payments.

📋 Description

• Own operational execution across qualifications, resupply, fulfillment, and member transitions • Manage daily throughput, productivity, SLAs, and intraday queue management • Translate strategy into disciplined day-to-day execution • Build and reinforce leadership structure and ensure alignment and consistent communication across teams • Assess team performance and make decisions on leadership and organizational structure • Establish accountability structures, performance tracking, and management routines • Champion continuous improvement to reduce cycle times, improve accuracy, and elevate patient and provider satisfaction • Own cost to serve through process improvement and partnership with Product and Technology • Partner with Quality & Audit on escalation root-cause analysis and closed-loop corrective action • Standardize order workflows, rules, and exceptions across the operation • Apply Pareto analysis to identify and eliminate operational waste • Partner with Product & Technology, Process Improvement, and Transformation to simplify and consolidate workflows • Advance a standardized, cross-trained operation across onshore, offshore, and partner teams • Lead, develop, and inspire operational leaders • Support succession planning and leadership development • Report to the Chief Operating Officer

🎯 Requirements

• 10+ years of progressive experience leading high-volume operations in healthcare, BPO/contact center, or comparable environments • Several years of experience at a senior leadership level • Proven track record building and leading high-performing operational teams, ideally in high-growth companies scaling rapidly • Demonstrated ability to build accountability and performance management systems • Strong metrics orientation and comfort using data to drive decisions • Experience operating with speed and sound judgment in fast-moving environments • Hands-on operational leadership experience, including comfort with queues and operational detail • Track record of mapping, simplifying, and standardizing end-to-end workflows • Experience partnering with Product/Technology to build scalable processes that reduce cost and reliance on headcount, training, and manual performance management • Ability to travel, including occasional domestic travel to operating sites and international travel approximately twice per year to support offshore operations • Bachelor's degree preferred; advanced degree a plus but not required • DME, HME, or post-acute experience is a plus but not required

🏖️ Benefits

• Annual performance bonus • Equity • Professional growth opportunities with compelling career paths • Flexible paid time off (PTO) • Medical, dental, and vision insurance • Short-term disability (STD) insurance • Long-term disability (LTD) insurance • 401(k) savings plan with employer matching contributions

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