Customer Care Supervisor

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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T3 Services Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

T3 Services Group is a company that provides world-class resources and support to residential HVAC, plumbing, and electrical companies. Their mission is to create more opportunities and growth for their partner companies and their teams by focusing on people, offering resources that enhance the lives of employees, customers, and the communities they serve. T3 Services Group offers services including recruiting and HR, marketing, business intelligence, training, technology enablement, and finance and accounting. They aim to make a profound and positive impact on employees, customers, and communities by partnering with businesses to improve career growth, job security, and professional development opportunities.

📋 Description

• Handle customer inquiries, account updates, and transactions accurately and in a timely manner • Respond to customers, vendors, managers, technicians, and third parties primarily by phone, with some email communication • Resolve customer concerns on the first call whenever possible • Deliver 5-star service while handling customer issues in a professional manner • Monitor and track 5-Star Reviews for weekly technician bonus programs • Maintain customer review reporting and respond to review comments • Create reports, identify trends, and provide updates to leadership • Monitor and update customer concerns in ServiceTitan Task Manager • Escalate unresolved customer or billing concerns when needed • Participate in company meetings and training opportunities • Recommend process improvements to help prevent future customer issues • Serve as a liaison between customers and the company to improve the overall customer experience

🎯 Requirements

• High School Diploma or GED preferred • Minimum of 3 years of customer service experience • Experience in plumbing, HVAC, electrical, or home services is helpful but not required • Strong communication, problem-solving, and organizational skills • Comfortable working in a fast-paced environment and handling multiple priorities • Strong computer skills, especially with Microsoft Word and Excel • Ability to type at least 40 WPM accurately • Experience with MS Office, ServiceTitan, and Microsoft Teams is preferred • Experience creating reports or analyzing trends is a plus • Must be able to pass a background check

🏖️ Benefits

• Medical, Dental, Vision & Pet Insurance • 401(k) with 4% company match • PTO, Paid Holidays & Paid Wellness Time • Employee Discounts • Continuous Training and Career Development

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