Customer Success Representative

🔥 8 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Taranis

WebsiteLinkedInAll Job Openings

51 - 200 employees

🌾 Agriculture

🤖 Artificial Intelligence

🤝 B2B

Agriculture • Artificial Intelligence • B2B

Taranis is a leading precision agriculture intelligence platform that utilizes sophisticated computer vision, data science, and deep learning algorithms to monitor agricultural fields effectively. The company offers a full-stack solution for high precision aerial surveillance imagery aimed at preventing crop yield loss due to pests, diseases, and weeds. Their mission is to help growers maximize crop yield, improve productivity, and adopt sustainable practices, impacting over 100 agribusinesses and thousands of farmers worldwide. Founded in 2015, Taranis has raised over $100M in funding, led by a team experienced in agriculture and technology.

📋 Description

• Own the day-to-day success and engagement of an assigned customer portfolio • Work closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion • Drive high renewal rates through measurable ROI delivery and consistent customer engagement • Increase grower enrollment and adoption of Taranis Intelligence programs • Identify and execute in-season expansion and upsell opportunities • Support Regional Account Managers in growing and deepening customer relationships • Ensure customers successfully operationalize Taranis within their workflows • Partner with the Regional Account Manager as the territory’s Customer Success lead • Serve as the day-to-day operational contact for assigned accounts • Drive pre-season onboarding, alignment, and expectation setting • Maintain proactive, high-touch customer engagement throughout the growing season • Monitor account health, adoption, and engagement, proactively identifying risks and opportunities • Deliver ROI reviews and seasonal business summaries to support retention and renewals • Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers • Deliver virtual and in-person trainings, platform walkthroughs, and webinars • Proactively resolve customer issues with a solutions-oriented mindset • Maintain accurate account activity, progress, and renewal status in Salesforce • Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations

🎯 Requirements

• 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role • Strong understanding of corn and soybean production systems • Proven ability to build trusted relationships, drive retention, and communicate value and ROI • Takes responsibility for commitments and consistently follows through • Ability to manage multiple accounts, priorities, and deadlines effectively with limited oversight • Identifies risks early, keeps stakeholders informed, and communicates before issues escalate • Takes initiative, navigates ambiguity, and brings solutions rather than just problems • High standard for performance, customer impact, and execution • Willingness to travel periodically within the assigned region • Experience in Precision Agriculture or AgTech • Familiarity with digital agronomy tools, imagery, or data-driven platforms • CCA certification • Experience using Salesforce and Google Workspace

🏖️ Benefits

• Support flexibility, balance, and long-term growth • Diverse perspectives and an environment where every voice is heard • Cross-functional teamwork and collaboration • Opportunity to contribute to transforming agriculture through technology, sustainability, and measurable impact