Customer Service Representative

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Diagnose, troubleshoot, and resolve inquiries from tax professionals via phone • Interview end users to collect information about problems and guide them through diagnostic and troubleshooting procedures • Identify, research, isolate, and resolve the majority of user problems • Partner with designated staff on intricate issues requiring advanced support and resolution • Accurately document and track customer interactions and resolutions • Follow up promptly on unresolved problems • Deliver exceptional, empathetic customer service and maximize positive customer relationships • Adhere to established best practices, procedures, scripts, and management direction • Maintain reliable attendance and adherence to scheduled shifts

🎯 Requirements

• Minimum of 3 years prior experience using Drake Software • Minimum of 3 years' proficient experience with Drake Software, including in-depth product navigation and utilization • Navigational awareness and critical thinking skills • Basic computer and keyboarding skills • Strong customer service skills • Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions • Strong verbal and written communication skills, including good grammar, active listening, voice and diction • Strong reading comprehension and critical thinking skills • Genuine desire to help others and commitment to providing excellent service • Strong attention to detail and accuracy • Ability to communicate clearly and concisely in written and oral formats • Ability to understand varying levels of training and follow directions • Commitment to meeting and exceeding client expectations • Dependability and professionalism

🏖️ Benefits

• Supportive, open, and inclusive atmosphere • Equal opportunity employment • Disability assistance or accommodation available during the hiring process