Consumer Digital Content Associate II

Job not on LinkedIn

🔥 17 minutes ago

🐊 Florida, New Jersey, +1 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote

💵 $29 - $44 / hour

⏰ Full Time

🟡 Mid-level

✍️ Content Marketing Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Lead and execute content framework creation, creative concepts, and content governance for the Digital Customer Experience • Collect, develop, and publish content on Retail One to engage and educate employees and support company growth • Develop clear, timely, and actionable communications for frontline colleagues and leaders across the U.S. Contact Center • Manage communications through the full content lifecycle, including reviewing and triaging requests, researching and validating information, drafting and editing content, coordinating stakeholder reviews and approvals, preparing content for publication, and maintaining or retiring content • Support business-as-usual communications and larger strategic initiatives • Collaborate with project partners to assess content and publication requests, business requirements, impacts to Retail Store Employees, and alignment to an integrated digital experience • Prioritize work, communicate status, and escalate issues to business partners • Present content concepts and direction in collaboration with designers • Provide quality assurance of deliverables and support Consumer Communication managers • Contribute to project scoping and planning and recommend user requirements • Lead high-level messaging concepts and provide input on brand-strategic conceptual frameworks for digital experiences • Collaborate on optimizing copy for SEO/SEM • Report content effectiveness using analytics and data • Develop and document content creation governance, workflows, and style, tone, and voice guidelines • Proofread and correct web copy according to style and brand guidelines

🎯 Requirements

• Bachelor's degree or work experience equivalent to Bachelor's required (preferably in Marketing, Communication, Advertising or Journalism) • 5-7 years' experience in content strategy and/or content creation • Strong portfolio of writing and/or design samples • Expert writing, editing and proofreading skills, with experience writing for online required • Understanding of interaction design and usability principles • Excellent written and verbal communication skills • Ability to articulate concepts and rationale to team members and business partners • Ability to multitask and work efficiently under pressure, with careful attention to detail • Ability to work independently and collaboratively • Self-motivated, organized and accountable • Passion for digital experiences and enthusiasm for collaboration with other creatives • Solid knowledge of Word, Excel, PowerPoint, and web-based programs • Ability to manage work from intake through final publication • Familiarity with content governance principles, version control, accessibility, approval documentation, records retention, and content lifecycle management • Strong working knowledge of Microsoft 365 tools, particularly Word, Outlook, Teams, SharePoint, and Microsoft Lists • Experience in internal, employee, change, or related communications • Strong writing, editing, and proofreading skills for complex operational, procedural, or technical information • Ability to write for different audiences and channels • Experience developing colleague and leader emails, operational alerts, intranet/web content, talking points, FAQs, campaign materials, engagement content, and leadership messaging • Domestic travel – occasional • Must be able to perform the listed physical requirements, including continuous sitting, sedentary work, multitasking, operating standard office equipment, concentration, and reading/writing/comprehending instructions

🏖️ Benefits

• Base salary and variable compensation/incentive awards, including potential cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Accommodation support for applicants with disabilities

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