Senior Product Manager – Partnership Programs, Digital

🔥 0 minutes ago

⛰️ Colorado, Florida, +5 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🦞 Maine – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote

💵 $115.4k - $186.2k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Own and evolve product strategy and roadmap • Identify opportunities to improve the end-to-end customer experience using customer insights, behavioral and performance data, market trends and partner feedback • Translate customer and business needs into product priorities and requirements across discovery, design, development, launch and optimization • Develop business cases and recommendations covering customer problems, strategic rationale, business value, investments, risks, dependencies and success measures • Drive cross-functional product initiatives with Technology, Design/Customer Experience, Commercial, Marketing, Operations, Risk, Compliance, Legal and other stakeholders • Establish product performance measures, monitor results and recommend improvements • Balance competing priorities and investment decisions based on customer value, strategy, business impact, risk, complexity and feasibility • Lead product discovery and problem definition • Influence stakeholders without direct authority and drive alignment and decision-making • Provide senior leaders with product recommendations and strategic perspectives • Champion customer-centric and outcome-oriented product management • Lead product programs and projects as needed • Develop and maintain understanding of regulatory requirements, customers, markets and industry trends • Develop and implement products, policies and procedures to improve customer experience and achieve business objectives • Oversee delivery of products and services to customers and act as subject matter expert • Lead business plans to increase new account growth and track P&L impact • Conduct customer research, focus groups, market research and competitive analysis • Facilitate ideation and problem-solving sessions with partners and vendors • Design end-to-end processes for product and segment development, implementation, reporting and feedback • Manage product features and enhancements and support new initiatives • Deliver financial results through pricing, margin, volume, acquisition, retention, customer experience, engagement and market share levers • Support senior management through product reviews, planning, forecasting and strategic review presentations • Refine product strategies through P&L analysis, competitive research and marketing/risk management review • Establish product policies and processes aligned with risk appetite • Manage product deliverables within budget and approved product plan • Champion annual business planning and monthly/quarterly forecasting • Identify and manage market, credit and operational risks • Maintain relationships with distribution channel owners and internal/external partners • Comply with bank and industry codes of conduct and maintain risk management controls • Participate in team development, mentorship, knowledge transfer and stakeholder relationship management

🎯 Requirements

• Undergraduate degree or product certificate and/or 10+ years relevant experience • Previous Product experience required • Experience in leading strategy strongly recommended • Advanced knowledge of and ability to conduct product research, product analysis and development, forecasting, pricing, and competitive intelligence • Knowledge of current and emerging competitor and market trends • Advanced ability to lead, plan, implement and evaluate program/project activities • Ability to forecast and contribute to strategic direction and advise senior leadership • Ability to establish goals and objectives supporting the strategic plan • Skill in mentoring, coaching and performance management • Effective oral and written communication • Ability to work collaboratively and independently • Sound judgment in decision-making • Ability to analyze, organize and prioritize work while meeting multiple deadlines • Skill in preparing and managing budgets and P&L • Knowledge of analytical software tools, data analysis methods and reporting techniques • Skill in using computer applications including MS Office • Ability to handle confidential information with discretion • Preferred: experience developing and executing product strategy and roadmaps for customer-facing digital products or experiences • Preferred: experience in financial services, payments, credit cards or other highly regulated industries • Preferred: experience managing or improving digital customer servicing experiences across web and/or mobile channels • Preferred: ability to use customer insights, behavioral data and product performance metrics • Preferred: experience leading complex cross-functional initiatives • Preferred: experience translating strategic objectives and ambiguous business problems into product opportunities and roadmaps • Preferred: strong commercial and strategic mindset • Preferred: experience developing business cases and presenting recommendations to senior leadership • Preferred: ability to influence stakeholders in a matrixed environment • Preferred: modern product-management practices, including customer discovery, problem definition, prioritization, experimentation and outcome-based measurement • Preferred: executive communication and storytelling skills

🏖️ Benefits

• Variable compensation/incentive awards, including eligibility for cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Remote work arrangement • Occasional domestic travel; no international travel

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