Store Ops Solutions Manager – Technical Content Development

Job not on LinkedIn

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $91k - $145.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TD

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1855

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Grant on 2023-10

Banking • Finance • Insurance

TD is one of North America's biggest banks offering a wide range of banking services including personal and business banking, insurance, wealth management, and securities. TD is committed to sustainability, diversity, equity, and inclusion, ensuring a supportive and inclusive workplace where employees are empowered to grow. The bank provides various roles and career opportunities across different regions with a focus on community impact and professional development. TD's culture is defined by care and respect, aimed at benefiting their business performance, customers, and communities.

📋 Description

• Lead technical writing and policy governance for Retail Operations Programs • Act as the primary operational process, procedural, and risk contact for Retail Store/Operations • Maintain operational integrity of procedures identified in the WOW! Answer Guide • Identify operational risk trends and create and deliver strategic solutions for Retail Stores and TD Bank business partners • Contribute to the strategic direction of the Retail Store Network Risk & Compliance function • Manage a project specialist responsible for operational risk reporting and assign duties as necessary • Ensure operational controls detect and mitigate regulatory violations and breakdowns of internal controls, policies, and procedures throughout the Store network • Communicate with senior management, Regional Operations Directors, and ROOs to provide guidance, expertise, counsel, and education • Provide guidance on operational risk and regulatory compliance requirements identified through audits and assessments • Maintain ongoing operations process reviews to identify emerging trends and mitigate breaks in internal controls, including Process RCSA self-assessments • Represent Stores and Store Operations on new and emerging projects • Design processes and procedures for new projects and ensure training and communication are effective and timely • Ensure alignment with corporate philosophy and strategic direction across operations processes, control reviews, access controls, and audit findings • Develop solutions for key control functions identified by the Quality Assurance Testing Team

🎯 Requirements

• 4 Year Degree or equivalent experience • 5-7 Years of related experience • Experience developing clear, concise procedural content that translates complex requirements into actionable, step-by-step guidance • Experience drafting and maintaining policy, standards, or other controlled content within a regulated or complex operating environment • Ability to translate regulatory, risk, control, and business requirements into clear, precise, plain-language content • Knowledge of policy and procedure governance, including document ownership, approvals, version control, maintenance, and review cycles • Experience ensuring alignment across policies, procedures, standards, job aids, and related operational content • Demonstrated ability to partner with Risk, Compliance, Legal, Operations, and subject-matter experts to develop and validate content • Experience applying documentation standards, templates, and quality controls to promote consistency, accuracy, and audit readiness • Experience developing technical or controlled content within financial services or another highly regulated industry preferred • Strong leadership skills • Effective understanding of compliance and regulatory requirements • Operations management or project management experience • Excellent Customer service skills • Goal oriented • Strong written and verbal communication skills • Strong team and relationship building skills • Ability to work flexible hours, travel as needed, and remain accessible 24/7 during project delivery phases • Domestic travel – occasional • International travel – never

🏖️ Benefits

• Variable compensation/incentive awards, including potential cash and/or equity incentive awards • Health and well-being benefits • Savings and retirement programs • Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO • Banking benefits and discounts • Career development • Reward and recognition • Regular career, development, and performance conversations • Online learning platform • Mentoring programs • Training and onboarding sessions • Flexible hours • Equal opportunity employment and applicant accommodations

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