Advisory, Epic Application Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🧐 Analyst

🦅 H1B Visa Sponsor

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Tegria

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2020

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

Tegria is a global healthcare consulting and services company that partners with provider and payer organizations to advance care, improve performance, and tackle the biggest challenges in healthcare. They offer a range of services including patient access optimization, data analytics, cloud solutions, and revenue cycle transformation to create value and enhance healthcare delivery. Tegria focuses on streamlining operations, fostering innovation, and leveraging technology to maximize performance and improve patient experiences.

📋 Description

• Provide Epic application expertise to managed services and consulting clients • Configure, optimize, troubleshoot, and support Epic applications for healthcare organizations • Collaborate with stakeholders to analyze business and clinical workflows • Evaluate, recommend, and implement system enhancements • Provide technical expertise, facilitate system upgrades, and ensure compliance with industry regulations • Communicate proactively with clients, provide timely updates, and manage expectations • Track and communicate decisions and contribute to change management • Collaborate with Client Success Managers on client requests and outcome data • Assess client needs, goals, and current system build to identify modifications • Document business requirements and recommend solutions aligned with regulatory, insurance, hospital service, and IT changes • Configure, test, and validate application modifications • Advise clients on optimized functionality using best practices and EHR vendor recommendations • Build, test, train, and implement infrastructure, workflows, and policies • Test and verify deliverables for requirements, reliability, and accuracy • Document processes, analyze gaps, and deliver actionable improvements • Support clients during designated business hours and participate in after-hours on-call support as required • Deliver Tier 2 maintenance and break/fix support to multiple clients under contracted SLAs • Provide Tier 3 project support to multiple clients • Perform root cause analysis and recommend solutions • Escalate issues to EHR and third-party vendors and validate vendor-proposed solutions • Follow customer change-control and build-documentation policies • Identify engagement risks, create mitigation plans, and notify stakeholders of delays or obstacles • Support quality service delivery and maintain knowledge bases, workflows, and documentation • Report engagement expansion opportunities and develop sales-support materials • Help scope potential new engagements • Track and report measurable work impact for clients and Tegria • Maintain EHR certifications and application knowledge • Serve as an application lead and mentor less experienced team members • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience • Typically, 8+ years of wide ranging experience as an Epic application analyst or in Epic consulting • Epic Compass Rose Certification Required • Preferred additional certifications in Epic Healthy Planet and Epic Ambulatory • Experience working successfully on multiple projects or multiple clients simultaneously • Expert knowledge of assigned applications and relevant workflows • Solid knowledge of healthcare workflows, clinical and business operations, and regulatory compliance requirements • Advanced individual contributor and subject matter expert with specialized skills and broad understanding of related areas • Understanding of interrelationships among different functions, departments, and disciplines • W2 project-based consultants must provide a computing device adhering to industry standards and security best practices • Productive, responsive, and reliable in a remote working environment • Ability to adjust priorities and plans in response to changing workload, circumstances, or feedback • Ability to articulate thoughts clearly, persuasively, and tactfully • Ability to translate complex technical and business concepts for technical and non-technical stakeholders • Ability to deliver engaging presentations • Collaborative team participation and knowledge sharing • Competence, credibility, and trustworthiness • Ownership of work and outcomes, accountability for deadlines, results, and quality standards • Ability to adhere to project timelines and proactively report delays or obstacles • Commitment to continually refining expertise in EHR applications and broadening abilities across multiple applications

🏖️ Benefits

• Multiple health and dental plans with nationally recognized networks • Vision benefits • Total wellness program • Employee assistance program for employees and their families • Competitive wages • Retirement savings plans • Company-paid disability and life insurance • Pre-tax savings opportunities (HSA and/or FSA) • Professional development offerings • Opportunities for remote work • Generous paid-time-off program • Flexible schedule accommodations for vacations, illness, life events, and unexpected circumstances