Customer Onboarding Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tekmetric

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🤝 B2B

💰 Venture Round on 2022-03

Automotive • B2B

Tekmetric is a management software designed specifically for auto repair shops. It enables businesses to create customer profiles, schedule appointments, perform digital vehicle inspections, upload photos, build repair orders with labor guides, manage inventory, track parts, and monitor job workflows. The software allows shops to set custom labor rates and fees, communicate with customers via texts and emails, and measure job profitability. By leveraging data, Tekmetric helps auto repair shops of all sizes enhance their efficiency, productivity, and profitability.

📋 Description

• Become a Tekmetric Product Expert • Provide detailed account walkthroughs and assist new customers with implementation • Communicate account setup requirements and expectations to customers and key stakeholders • Educate customers on Tekmetric capabilities and best practices • Record implementation needs, requests, and questions in HubSpot and communicate them to Tekmetric leadership • Ensure customers receive superior service • Collaborate with sales, customer success, operations, support, and engineering teams • Use customer feedback to continuously improve the onboarding process • Develop a deep understanding of customers’ business and operational objectives • Listen to customers and ask clarifying questions to ensure proper use of Tekmetric • Establish relationships with new customer stakeholders and deepen existing stakeholder relationships • Run and manage customer data migrations

🎯 Requirements

• 1–2 years’ experience in Customer Onboarding or a customer-facing function • Project management skills • Track record of proactively resolving escalated client service issues while sharing insights with the organization • Experience establishing and growing relationships with all levels within enterprise organizations, from Director to C-Suite • Ability to improve team processes and direction • Ability to work closely with the Customer Success team to solve problems collaboratively • Bachelor’s degree preferred

🏖️ Benefits

• Flexible remote work • Competitive base salary • Generous paid time off • Paid maternity, parental bonding, and medical leave • Medical, dental, vision, and prescription coverage • Employee-only plans covering 100% of premiums • Family health plan costs covered at 50% • Free confidential counseling through BetterHelp • 401(k) retirement savings plan with 100% employer match on contributions up to 6% • Flexible Spending Accounts (FSA) • Health Savings Accounts (HSA) • Life and Accidental Death & Dismemberment (AD&D) Insurance • Up to $60/month toward fitness, mental health, or other wellness expenses • $300 home office setup bonus after one year of employment • Continuing education support • Team and company-wide offsites several times a year, with attendance fully supported • Fun activities and office amenities