Bilingual Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $19 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle inbound customer calls and chat inquiries in both English and Spanish • Assist customers with account creation, password resets, and document uploads • Answer general questions and help customers manage their accounts • Verify eligibility for coverage and review healthcare plan options • Accurately document customer interactions and input data into internal systems • Troubleshoot basic issues and provide timely resolutions • Follow defined policies and procedures in a regulated environment • Complete required training, testing, and certifications • Maintain flexibility as processes and programs evolve • Support customers during the open enrollment period in a high-volume call center environment

🎯 Requirements

• Bilingual in Spanish and English (required) • Experience in customer service or call center environments preferred • Strong computer literacy and ability to navigate multiple systems • Comfortable handling high call volumes and multitasking • Ability to provide professional, helpful customer support • Experience in healthcare or insurance is nice to have • Background in retail or food service with strong customer-facing experience is nice to have • Familiarity with Microsoft Office is nice to have • Quiet, professional workspace required • Must have open availability between 7:45 AM – 10:00 PM local time • Must be U.S.-based, excluding California, Washington, D.C., Hawaii, and Puerto Rico

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)