Call Center Representative

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $25 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle approximately 25–40 inbound calls per day • Assist customers with claims, benefits, account registration, and payment inquiries • Guide users through online portals, mobile applications, and document uploads • Provide compassionate support during sensitive and emotional situations • Verify caller information and accurately document interactions in Salesforce • Troubleshoot account access and basic technical issues • Partner with internal teams to ensure complete and accurate resolution of customer concerns • Complete approximately two weeks of Monday–Friday training

🎯 Requirements

• 4.5+ years of call center or phone-based customer service experience • Strong empathy, patience, and emotional intelligence • Excellent communication and active listening skills • Ability to handle complex or lengthy customer interactions • Strong attention to detail and documentation skills • Experience with CRM systems (Salesforce preferred) • Comfortable navigating multiple systems and troubleshooting basic technical issues • Colorado residency required, within 100 miles of Denver • In-person equipment pickup in downtown Denver required on the first day • Quiet, professional home workspace required • Wired internet connection required

🏖️ Benefits

• Weekly pay • Equipment provided • Paid training • Opportunity for contract extension • Supportive, mission-driven team environment • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Voluntary Life & AD&D insurance for employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)