Customer Care Specialist

Job not on LinkedIn

🔥 59 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $19 - $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Serve as the primary contact for inbound calls from account holders and prospective customers • Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns • Help patients understand their account options and encourage enrollment and payment activity • Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand • Accurately document customer interactions and account activity using proprietary CRM technology • Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy • Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance • Embrace feedback and demonstrate a commitment to personal and professional growth

🎯 Requirements

• Customer service experience required • 1–2 years of call center or telephone-based customer support experience preferred • Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus • Familiarity with HIPAA guidelines is preferred • Strong communication, active listening, and problem-solving skills • Ability to work independently while maintaining a positive team-oriented mindset

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)