Customer Service Representative – Email & Chat Support

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🗿 South Dakota – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to customer inquiries via email and chat in a professional and timely manner • Review and clarify customer questions, concerns, and complaints • Research and determine the root cause of customer issues • Update customer records and account information accurately • Identify and communicate the best solutions to resolve customer concerns • Collaborate with internal teams to resolve escalated issues • Follow up with customers to ensure satisfactory resolution • Recognize trends and communicate recurring issues to management • Recommend process improvements to enhance customer experience • Assist with onboarding and training new team members as needed • Coordinate with merchant affiliate networks when applicable

🎯 Requirements

• High School Diploma or GED • Experience supporting customers through email and/or chat • Knowledge of online shopping and internet-based stores • Comfortable navigating the internet and web applications • Basic keyboard shortcut knowledge, including Ctrl+C and Ctrl+V • Minimum typing speed of 50 WPM; typing test required • Good attendance and reliability • Must work at least one weekend day each week • Must be available to work holidays • Must maintain a distraction-free home workspace • Must provide a typing test result showing at least 50 WPM • Must provide a photo of the home workspace • Must reside in an eligible state

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)