Customer Service Representative

🔥 0 minutes ago

🌵 Arizona, Colorado, +1 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Assist customers with questions regarding orders, shipments, returns, refunds, and warranties • Deliver professional and friendly service through inbound phone calls • Help customers navigate online systems and websites • Provide product information and general support • Resolve customer concerns while creating positive experiences • Support customers via phone, email, chat, and social media • Document customer interactions accurately • Maintain professionalism and empathy in every conversation • Complete virtual orientation, instructor-led training, learning modules, and on-the-job training • Participate in ongoing coaching and development throughout the assignment

🎯 Requirements

• Eligible to work remotely from Arizona, Colorado, or Texas only • Previous customer service experience assisting customers and resolving concerns • Strong verbal and written communication skills • Comfortable speaking with customers on the phone throughout the day • Ability to multitask between computer systems while communicating with customers • Basic proficiency with Microsoft Outlook, Word, and other office applications • Reliable internet connection and dedicated remote workspace • Positive and professional attitude • Customer-focused mindset • Strong attention to detail • Ability to learn new systems and processes quickly • Dependable and adaptable • Availability Monday-Saturday, 8:00 AM-5:00 PM for the regular schedule • Peak-season Monday-Sunday availability, including required Sunday availability starting November 15 • Arizona training schedule availability: orientation Friday 8:00 AM-10:00 AM; Weeks 1-3 Monday-Friday 7:00 AM-4:00 PM

🏖️ Benefits

• Paid training • Potential assignment extension based on performance and seasonal needs • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Ongoing coaching and development • Work from home