Customer Service Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Deliver the highest level of customer service experience • Answer customer calls and online chat inquiries • Reset passwords and assist with creating accounts • Upload documents and answer general questions • Help customers manage their accounts • Verify eligibility for coverages and review healthcare options • Diagnose, assess, and resolve customer problems in a timely manner • Find creative solutions to consumer problems • Stay informed about the company, products, and policies • Adapt to changing project and program updates • Demonstrate corporate values consistently • Interpret and follow defined procedures and policies • Input customer information into a database • Perform various administrative duties as assigned

🎯 Requirements

• Customer service, call center, inbound calls, health care, insurance, customer support, and Microsoft Office skills • Customer service at a high level and call center experience preferred; professional retail/food service background considered • High-level food service/retail background required • Recent work history with no large gaps in tenure or recent history • Must be able to troubleshoot equipment while working from home • Internet Familiarization Assessment required • Must understand and follow workflow processes, policies, and procedures • Must provide well-rounded responses to specific questions • Must demonstrate productivity, professionalism, and interest in helping others • Must pass required exams for progression through training and certifications • Must comply with regulated communication guidelines • Cannot live in Washington, Washington DC, California, Puerto Rico, or Hawaii

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Extensive self-study, training, and testing