Customer Service Representative

🔥 14 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $18 / hour

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Respond to 50+ inbound customer calls per day, with increased volume during December, January, and February • Handle billing, payment, delivery, and emergency service inquiries • Resolve customer issues accurately and provide information about services, transactions, and accounts • Enter data accurately and update customer records using internal systems • Use the CX1/Nice phone system to manage calls and document interactions • Meet productivity and schedule-adherence standards, including time in queue, call handling, and status updates • Participate in two weeks of classroom-style training and one week of nesting with shadowing and reversed shadowing • Support extended hours, overtime, weekends, and storm-related demand • Follow established processes and procedures for consistent, compliant service • Collaborate with the customer service team, share information, and escalate issues when appropriate

🎯 Requirements

• Proven customer service experience, ideally in a high-volume call center environment • Strong active listening, communication, empathy, and clarity • Demonstrated problem-solving abilities • Ability to work remotely while maintaining professionalism and accountability • Competence using basic office equipment and familiarity with Office 365 applications • Comfort using CX1/Nice phone systems and internal customer service systems • Solid data entry skills with attention to detail and accuracy • Ability to manage high-volume inbound calls and remain calm under pressure • Ability to adhere to scheduled shifts and meet productivity metrics • Must be able to hardwire a computer via ethernet • Must maintain adequate internet speed for call center operations • Willingness to work overtime, weekends, and during storms as business needs require • Spanish bilingual fluency is a plus but not required

🏖️ Benefits

• All necessary equipment provided and shipped, including an all-in-one desktop, two monitors, and a headset • Medical, dental & vision • Critical Illness, Accident, and Hospital coverage • 401(k) Retirement Plan with pre-tax and Roth post-tax contributions • Voluntary Life & AD&D insurance for employee and dependents • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Potential for future full-time conversion based on performance • Overtime opportunities during weekends, storms, and busy periods

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