French Bilingual Call Center Representative

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $16 / hour

⏳ Contract/Temporary

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Handle a high volume of inbound and outbound customer calls • Assist customers with insurance-related questions and documentation requirements associated with auto loans and leases • Contact insurance providers to verify information and resolve discrepancies • Document customer interactions and update information in internal systems • Follow approved scripts and communication guidelines • Leave professional voicemail messages when necessary • Maintain productivity and quality standards while delivering excellent customer service • Complete classroom instruction, job shadowing, and guided call handling during the first three weeks of paid training

🎯 Requirements

• Bilingual in French and English • High School Diploma or equivalent • At least 1 year of customer service experience in call center, retail, hospitality/restaurant, office support, administrative, or data entry environments • Ability to type at least 30 WPM • Strong communication and problem-solving skills • Comfortable working on the phone throughout the day • Positive attitude and ability to meet performance expectations • Ability to work Monday through Friday, 10:30 AM to 7:00 PM CST • Previous call center experience preferred • Experience with Microsoft Office applications preferred • Must successfully complete a performance assessment at the conclusion of training

🏖️ Benefits

• Fully remote work environment • Contract-to-hire opportunity with long-term career potential • Comprehensive training program • Medical, dental, and vision benefits eligibility • 401(k) program with pre-tax and Roth post-tax contributions • Life insurance options, including voluntary Life & AD&D • Employee assistance resources/program • Paid time off and leave benefits where applicable • Overtime opportunities available • Critical Illness, Accident, and Hospital coverage • Short- and long-term disability • Health Spending Account (HSA) • Transportation benefits