Senior Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

TEKsystems

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1983

💼 Consulting

🎯 Recruiter

🏢 Enterprise

Consulting • Recruitment • Enterprise

TEKsystems is a global IT and business services firm that provides technology consulting, talent solutions, managed services and workforce recruitment to enterprise clients. The company delivers cloud, digital and data services (including AI/ML and automation), application innovation, Agile/DevOps transformation, technology operations and digital experience work, and operates large-scale talent and managed service programs. TEKsystems works across industries (financial services, healthcare, public sector, telecommunications, retail/manufacturing, energy and more), maintains technology partnerships with major cloud and software providers, and reports more than $7B in annual revenue and 100+ locations worldwide.

📋 Description

• Provide timely, accurate, and customer-focused information regarding disability, life, and leave claims • Solicit required information from callers and external sources to complete claim documentation • Enter detailed, accurate summaries into the claim system while speaking with customers • Process incoming documents with high coding accuracy and distribute appropriately • Issue claim acknowledgment correspondence promptly • Meet or exceed call center metrics and remain compliant with operational standards • Demonstrate empathy, professionalism, and genuine care in customer interactions • Anticipate customer needs and take proactive steps to assist • Work with multiple product lines including STD, SDI, AM, LTD, Life, and AD&D

🎯 Requirements

• 2–3+ years of customer service experience (call center or face-to-face) • Experience in financial services, healthcare, or insurance strongly preferred • Bachelor’s degree may be considered in lieu of experience • Strong data entry skills (7,000+ KPH) • High school diploma or college degree • Excellent verbal communication and proficient writing skills • Ability to multi-task, prioritize, and work under pressure • Comfortable working on a computer and phone throughout the day • Basic to moderate Microsoft Office skills • Bilingual candidates are a plus

🏖️ Benefits

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) • Contract-to-hire opportunity with strong potential for long-term growth • Career growth opportunities into claims, operations, underwriting, or leadership roles