Lead IT Telecom Engineer

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $101.3k - $125.2k / year

⏰ Full Time

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 0%

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Telecare Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1965

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

Telecare Corporation is a provider of behavioral health and supportive services focused on people with serious mental illness. The organization delivers clinical programs including crisis and emergency support, telepsychiatry, physician staffing, recovery-oriented residential and community-based services, and partnerships for housing and social supports. Telecare emphasizes recovery, respect, and outcomes, operates multiple program locations, and engages in community advocacy, workforce recruitment, and reporting on program results.

📋 Description

• Serve as the senior technical owner for enterprise telecommunications, VoIP, and contact center platforms • Lead solution design, service optimization, vendor coordination, and complex initiatives • Support reliable, scalable, and compliant voice and contact center services across the organization • Work under the direction of the Director of Infrastructure and Support • Support 24x7 healthcare operations through advanced technical expertise, sound judgment, and cross-functional partnership • Design, configure, and govern enterprise Contact Center platforms • Administer, troubleshoot, escalate vendors, and optimize Mitel VoIP and contact center platforms • Partner with executives, regional leaders, program stakeholders, vendors, and medical staff to support organizational and patient-care telephony requirements

🎯 Requirements

• Seven (7) years of progressively responsible experience designing, managing, provisioning, and optimizing enterprise telecommunications, VoIP, and contact center environments • Experience with service lifecycle management, carrier coordination, and service governance • Senior-level experience designing, configuring, and governing enterprise Contact Center platforms, including CCaaS, IVR routing, ACD queues, workforce optimization tools, reporting, and service performance management • Advanced knowledge of Mitel VoIP and contact center platforms, including administration, troubleshooting, vendor escalation, and service optimization • Ability to partner with executives, regional leaders, program stakeholders, and vendors in support of 24x7 healthcare operations • Experience supporting telecommunications, VoIP, or contact center services in a HIPAA-regulated healthcare environment • Experience working with medical staff to understand and support telephony requirements related to patient care • Advanced technical knowledge of PC hardware, software, network connectivity, VoIP technologies, and enterprise communications systems • Must be at least 18 years of age • Must be CPR, First Aid, and CPI certified (hands-on course) on date of employment or prior to providing direct client care and maintain current certification throughout employment • Successful completion and acceptable results of applicable post-offer physical examination • Successful completion of 2-step PPD test for tuberculosis • Acceptable criminal background clearances • Acceptable excluded party sanctions clearance • Degree or license verification • If the position requires driving, a valid driver’s license, motor vehicle clearance, and proof of auto insurance are required at time of employment and must be maintained throughout employment • Additional regulatory, contractual, or local requirements may apply

🏖️ Benefits

• Paid Time Off (PTO) • Nine Paid Holidays • Free CEUs • Free Supervision for BBS Associate License • Coaching and mentorship • Online University Tuition Discount • Company Scholarships • Medical Insurance • Vision Insurance • Dental Insurance • 401K • Employee Stock Ownership Plan