Customer Engagement Specialist, Bilingual Canadian French/English

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as a primary point of contact for clients through inbound and outbound communications • Resolve complex consumer issues and advise first-level representatives on high-level issues involving agronomics, products, and procedures • Negotiate, follow up promptly, provide quality assurance, and give personal attention to consumer concerns • Assess situations quickly and take appropriate action according to brand and company guidelines • Represent the consumer services team with brand partners and drive change through consumer feedback • Document and report consumer interactions accurately • Communicate with consumers through calls, live chat, email, and social media • Answer questions, solve problems, and troubleshoot • Assist consumers with eCommerce transactions and payment processing • Work with team members, supervisors, support departments, brand partners, and consumers

🎯 Requirements

• Native Canadian French speaker and English • 2+ years’ experience in a consumer-facing role preferred • Experience utilizing multiple tools and emerging technology • Google Suite experience preferred • Call center, voice, chat, and email communication experience preferred • eCommerce experience • Able to work independently • Strong technical aptitude for new technologies • Ability to work cross-functionally within the organization and with consumers • Ability to work remotely in a virtual team environment • 6 months customer service experience preferred • Over 18 years of age • Ability to type 25 wpm • High School Graduate or GED • Comfort with desktop computer systems • Ability to navigate Windows operating systems • Dedicated workspace near router for hardwired Ethernet connection • Minimum internet speed of 15 Mbps download and 10 Mbps upload • ISP latency under 50ms • Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN • Proof of internet speed required • Must reside in one of the eligible states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY

🏖️ Benefits

• Medical, vision, and dental health benefits • Employment Assistance Programs • Health and personal time off (HPT) • Leave programs as eligible • Competitive 401(K) plans • Life insurance • Supplemental medical coverage • Critical care insurance • Pet insurance • FSA plans • Retailer discounts • Career advancement opportunities • Inclusive and diverse culture • Support for active-duty service members, veterans, and military families