Multilingual Customer Success Manager – Portuguese, Spanish

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🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Carry a revenue quota to meet or exceed sales targets within assigned accounts • Build relationships with senior management and C-level contacts • Negotiate contract renewals, cross-sells, and upsells with clients • Establish business and technical goals and potential through technical and Quarterly Business Reviews • Maintain structured engagement with named customer accounts, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals • Advise customers on best practices for protecting their businesses against password-related breaches • Proactively manage the success of assigned Keeper Security customers across the customer lifecycle • Stay current on Customer Success best practices and industry trends, serving as a Customer Success and Cyber Security advisor • Navigate account procurement practices and negotiate licensing contracts • Resolve customer issues independently and collaboratively, including technical troubleshooting of Keeper solutions and password management • Maintain customer engagement, adoption, and communication; conduct quarterly business reviews • Become a Keeper Security product expert and occasionally support Sales or Marketing calls and webinars • Drive customer advocacy through references, referrals, and case studies • Analyze customer portfolio data to prioritize opportunities and risks; renew and expand contracts and meet quotas • Contribute to the evolution of Keeper Security’s Customer Success programs and processes • Support a strong team environment and uphold high work standards

🎯 Requirements

• 1+ years of experience in Account Management, SaaS Customer Success, or Sales roles • Strong technical knowledge of software integrations, including SSO and Directory, implementation, onboarding, and support • Ability to solve customer problems and anticipate challenges • Experience working with and selling to Enterprise organizations, C-level executives, IT executives, and Cyber Security executives • Strong autonomy, ownership, and dedication to customer value • Energetic, self-motivated, proactive, and creative problem solver • Aptitude for learning software and strength with business applications • Ability to manage multiple priorities with strict attention to detail • Strong written and verbal communication and interpersonal skills, with diplomacy, tact, and poise in customer issues and escalations • Working knowledge of Salesforce.com • Experience working in the IAM industry is a plus • Trilingual Portuguese/Spanish/English strongly preferred; bilingual Portuguese/English considered

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Above market annual bonuses