Customer Success Specialist, K-12

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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TPR EDUCATION LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

📚 Education

☁️ SaaS

👥 B2C

Education • SaaS • B2C

TPR EDUCATION LLC is a provider of test preparation, tutoring, and college admissions services operating under The Princeton Review brand. It delivers live-online and self-paced courses, private tutoring, practice tests, and AI-powered tools (e. g. , instant essay feedback and AI admissions counseling) for K–12, pre-college, and graduate/professional exams (SAT, ACT, MCAT, LSAT, GRE, GMAT, etc. ). The company also offers college search/rankings, free resources, school partnerships, and student support services.

📋 Description

• Build and maintain relationships with school administrators, teachers, program coordinators, and other institutional stakeholders • Consult with institutional partners on best practices to drive awareness, participation, and student success • Advocate for customer needs and foster retention and growth • Analyze client usage reports to identify trends, assess account health, and track performance metrics • Develop and deliver customized reports demonstrating program value, outcomes, and impact • Support key partnerships through day-to-day reporting, proactive and reactive outreach, and administrative support • Identify growth opportunities • Conduct on-site visits, deliver in-person presentations, and facilitate client training on administrative tools, dashboards, and reporting platforms • Coordinate with Training, Product, and other internal teams to ensure program delivery meets client specifications • Provide timely, knowledgeable responses to customer inquiries

🎯 Requirements

• Bachelor's degree and 1–3+ years of education-related work experience • Willingness to travel frequently during the school year to visit client sites • Willingness to travel occasionally for conferences and company on-site meetings • Strong project management and organizational skills • Ownership mentality and ability to advocate for customers and drive solutions • Excellent communication skills, including clear writing, compelling presentations, and confident verbal skills • Creative, collaborative problem-solving and ability to learn quickly and identify proactive solutions • Proficiency with Microsoft Office and internet services • Independent thinking, energy, positivity, and strong teamwork capabilities • Preferred: bilingual English/Spanish • Preferred: residence in Southeast states or other Eastern U.S. states near a major airport • Preferred: experience with educational technology solutions • Preferred: experience working in education

🏖️ Benefits

• Competitive salary commensurate with experience and skills • Remote work arrangement • Occasional travel for conferences and company on-site meetings